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Don McGill Toyota of Katy

Katy, TX

Overview
Employees
Reviews
Vehicles
4.9
2,214 Reviews
Don McGill Toyota of Katy offers a full line of Toyota vehicles to suit your needs. We're located in Katy, TX just west of Houston. From Avalons to Camrys to Tacoma and Tundra Trucks, we have the vehicle for you. Don McGill Toyota of Katy strives to set the standard for how all car dealerships should treat their customers. This is precisely the reason why Don McGill was awarded the Toyota President's Award many times. We've created a Customer Loyalty Program that rewards customers for vehicle purchases and all maintenance or service work. So, if it's a deal your chasin', exit i-10 and Mason!
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21555 Katy Freeway

Katy, TX

77450

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Showing 2,214 reviews

May 13, 2023

Made 1230 appointment they tell it will be 3 or 4 hours I said I have an appointment well it will still be 2 or 3 hours call the service center they told me to get back in line again it just took me fifteen More

by ronpRonarks822
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
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May 15, 2023 -

Don McGill Toyota of Katy responded

We sincerely apologize for your long wait time in service. We make it a top priority to provide quick and efficient service, so we're disappointed to hear that this was not your experience. Our Customer Relations Manager, Peggy Diaz, would like to speak with you and see if there's anything we can do to make this up to you. Please reach out to her at 832-772-1000. We hope to speak with you soon!

May 12, 2023

Always professional and courteous. Clear explanation with print out of services available. Advisor provided answers to all my questions More

by whatdaduck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James
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May 12, 2023 -

Don McGill Toyota of Katy responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your vehicle needs!

May 12, 2023

Professional, explanatory and a clean environment. Plenty of service reps which results in shorter wait times. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Vargas
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May 12, 2023 -

Don McGill Toyota of Katy responded

JP, we appreciate your excellent review and for allowing us to earn your business! We're so glad to hear you felt safe during your visit with us as it is our top priority to keep up a clean and sanitized dealership. Come back to see us in the future!

May 12, 2023

Great service - I’ve purchased 3 vehicles and won’t let anyone else handle maintenance. More

by susan.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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May 12, 2023 -

Don McGill Toyota of Katy responded

Susan, we are thankful for your business and this excellent recommendation! It is wonderful to hear that our team was able to provide you with excellent customer service. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

May 12, 2023

Service department is very good. I had problems in the past with your appraisal for used truck. Second problem was with one of your finance people. His behavior was ruined. I wal More

by ELBAR176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name.
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May 12, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review! We are thankful for your repeat business and we are happy to hear that we were able to provide you with a better experience at our dealership. Come back and see us for all of your vehicle needs!

May 11, 2023

I felt the service was extremely good. My overall cost was more than expected though. More

by XYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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May 12, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best service experience possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

May 11, 2023

I was met as soon as I pulled up by a service representative and was checked in within minutes and had my brakes oil all done within an hour couldn't have asked for a better experience More

by Burkhart7083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The representative that I met said I had an appointment with somebody else but both of them are very friendly and got me in and out of there
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May 12, 2023 -

Don McGill Toyota of Katy responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

May 10, 2023

Attention of details. Been going there for years and good to know Steve the service manager is overseeing a great maintenance team. More

by Wardbf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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May 11, 2023 -

Don McGill Toyota of Katy responded

Thank you for your positive review and for doing business with us! It means the world to us to see our customers come back. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

May 09, 2023

Staff was very professional and accommodating. They repaired my tire as quickly as possible so we could be on our way. With a 1600 mile trip ahead of us we appreciated the fact that they could pr More

by Arwoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember.
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May 09, 2023 -

Don McGill Toyota of Katy responded

Arwoo, thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

May 09, 2023

Toyota service was awesome! !! Quick, professional and cost effective! Great experience. Appointment system helped streamline the repair time. Wait time was very reasonable. More

by stevebaranzyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony who was assistance service manager
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May 11, 2023 -

Don McGill Toyota of Katy responded

Steve, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our service department was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

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