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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
572 Reviews

572 Reviews of Don McGill Toyota of Katy - Service Center

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May 29, 2024

Great customer service, good detailed information on services provided and estimates. Greatly recommend their services. More

by lgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Vargas
May 29, 2024 -

Don McGill Toyota of Katy responded

Igar, thank you for your review! We are glad to hear your experience at Toyota of Katy was a positive one and we will be sure to pass this information to the team.

May 29, 2024

All of the personnel I dealt with were high quality, knowledgeable and provided timely communications. This is especially so for Ashlee. I am a very satisfied customer. More

by seagrandly
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ashlee
May 29, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

May 25, 2024

Great explanation of what my car needed. Also appreciate the Uber pick up for my extended repair. More

by lgmalways
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K Sea Picott
May 29, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations.

May 25, 2024

We had the windshield replaced and the technician was great. He estimated 1.5 to 2 hours to complete, but was able to finish in an hour and had the toll tag and the registration tag moved over to the ne More

by Dragon22565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
May 29, 2024 -

Don McGill Toyota of Katy responded

We are glad to hear your experience at Toyota of Katy was a positive one!

May 23, 2024

Jessica was amazing with communication. She went above and beyond in several ways. She's a star!⭐️ ⭐️⭐️⭐️⭐️ More

by Ripp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
May 23, 2024 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business Ripp. We know you have a choice of dealerships and we appreciate that you chose us.

May 23, 2024

I do my SUV maintenance here and the service is good and staffs courteous. The service may take longer sometimes if you are not planning to leave your car there. Over all I’m satisfied with their service. More

by Laila D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t recall the names
May 24, 2024 -

Don McGill Toyota of Katy responded

Thank you for your feedback and rating Laila!

May 21, 2024

Outstanding service all the way around. Assistant Service Manager Richard Hernandez did an excellent job of taking care of my issues. He is an outstanding example of excellent customer serv More

by judyi43johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez
May 22, 2024 -

Don McGill Toyota of Katy responded

Judy, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations.

May 17, 2024

Routine oil change & tire rotation. Advisor was very polite and professional. Service was accomplished within estimated time window. We’ve have had our Toyota vehicles serviced at this More

by perdiguero
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
May 20, 2024 -

Don McGill Toyota of Katy responded

Thank you for your repeat business - it means the world to us to see our customers come back.

May 15, 2024

Service was very good and completion of work was more or less as was promised. More

by jananbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayelia
May 15, 2024 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships and we appreciate that you chose us.

May 15, 2024

I have used this dealership since it opened. I get good, prompt service. The facility is customer friendly. More

by smftrack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bonilla
May 15, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

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