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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
851 Reviews

851 Reviews of Don McGill Toyota of Katy - Service Center

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September 05, 2024

They are very professional and very friendly. They have a very busy service department but are very well organized More

by Chazewill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KSEA , Jason
Sep 09, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 04, 2024

Excelente service and attention, good environment for wait till your car is getting service, 10 of 10. More

by amaro_jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry vargas
Sep 09, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 04, 2024

Great service - well informed about status of my vehicle. Steven Deatherage is the man! I miss Randall in the body shop - harder to get questions answered or calls returned - o well The girls a the fron More

by cgehrels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deatherage, shop Forman , front desk associates
Sep 04, 2024 -

cgehrels responded

Thank you for the service. Looks like the team is just as strong as ever. Thank you again

September 04, 2024

Excellent service, the common areas were spot clean. Free beverages and snacks were offered during my service More

by luiscarrasquero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 09, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 03, 2024

Every time I have been to ToK, I have had problems. The first time I went they recommended a service which I ended up doing costing me over $800. But when I got home I discovered that in the paperwork, More

by Rovanna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
September 03, 2024

Alex Miller was one of the best service writers I have ever had the pleasure to work with. More

by tlabonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Miller
September 02, 2024

Great service, knowledgeable advisor. . Appreciated the coffee and snack cart, and the clean bathroom. Thank you. More

by njc502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Kim
Sep 02, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

August 31, 2024

Courteous service team addressed all of my concerns, didn’t give me any pushback on using the prepaid maintenance package I purchased from another dealer. Free transportation to/from dealer within 15 m More

by Emad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Socorro Reyes
Sep 02, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

August 28, 2024

I really like Don McGill Toyota for their honest, professional service and excellent customer care. I especially want to thank Mr. Paul Ndoungou for his help. His professionalism, knowledge, and expe More

by GH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Ndoungou
Aug 29, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

August 28, 2024

Richard was awesome assisting me today with the service on my car. Arranged an Uber to take me home. Thank you. More

by kmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 29, 2024 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

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