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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
837 Reviews
Call Service Center (844) 746-5671

837 Reviews of Don McGill Toyota of Katy - Service Center

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August 13, 2024

The visit was outstanding, but the store needs to improve on their waiting time,because spending over 3 hours on servicing is outrageous. More

by Wale.ajanaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ksea/ Amhed
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August 12, 2024

I had a service appointment this morning and I had a great experience. Carter; the service advisor was excellent. He was personable and explained all the service needs and reviewed the service histor More

by hectoralisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter
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Aug 14, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experienc

August 12, 2024

There are a few things that are important to me when I go to the dealership. 1) I'm able to get in and out 2) the service requested is done correctly 3) I don't feel pressured to add additional services. A c More

by Dajanek1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 14, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

August 10, 2024

Kristen Lee has helped me before, and I was glad she was able to help me again. She is very professional and nice. She advices me really well with what is needed and prices. I know exactly what to expect More

by JudyC33693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Lee
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Aug 14, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experienc

August 10, 2024

Carlos Mendes is always very professional yet at the same time personal that equals excellence!!! man deserves a raise or promotion!!! More

by maosy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Carlos Mendes
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Aug 14, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experienc

August 10, 2024

Customer service was super great 👍 The person who helped me out is very kind , helpful and polite. More

by lunarena222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mdoungou 3740
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Aug 14, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experienc

August 08, 2024

Very friendly and helpful stuff great service and vrerorganise stuff and good size waiting area More

by Dealer rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex miller
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Aug 08, 2024 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

August 07, 2024

Omar at the service dept took good care of my truck like always and he did a great job. More

by Gri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAR
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Aug 08, 2024 -

Don McGill Toyota of Katy responded

Gri, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

August 04, 2024

Service is usually very good and punctual. Today was a slow and my assistant had the wrong mileage on my paperwork More

by berdie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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August 03, 2024

Excellent repair and service. I have used your collision repair department before and they did Awesome work then and I just saw my 2015 Toyota Tacoma and it looks Fabulous!!!!Sara More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara, Sarina, Abdula, Jeremy(Enterprise), Kenya, Ashley and the Mechanic Artist
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