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852 Reviews of Don McGill Toyota of Katy - Service Center
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August 17, 2024
Excellent service from Melvin Torres . He answered all the questions we have and was able to schedule us in for today service , even we just walked in for questions. Thought that we have t He answered all the questions we have and was able to schedule us in for today service , even we just walked in for questions. Thought that we have to make an appointment for the 100,000 miles service. Shout out to Melvin Torres . Thank you for your excellent customer service. More
by Turtle
Employees Worked With
Melvin Torres
August 14, 2024
Paul my advisor was exceptional. He made my experience memorable. Gave a royalty treatment . Took all the bad feelings I had with Toyota of Katy He made my experience memorable. Gave a royalty treatment . Took all the bad feelings I had with Toyota of Katy More
by Ann Imafidon
Employees Worked With
Paul
August 12, 2024
I had a service appointment this morning and I had a great experience. Carter; the service advisor was excellent. He was personable and explained all the service needs and reviewed the service histor great experience. Carter; the service advisor was excellent. He was personable and explained all the service needs and reviewed the service history of my vehicle. Carter offered recommendations based on my vehicles needs and allowed me to make decisions that suited my needs. Thank you for the timely service (only took about an hour). Great overall experience. Thank you! More
by hectoralisa
Employees Worked With
Carter
August 12, 2024
There are a few things that are important to me when I go to the dealership. 1) I'm able to get in and out 2) the service requested is done correctly 3) I don't feel pressured to add additional services. A c to the dealership. 1) I'm able to get in and out 2) the service requested is done correctly 3) I don't feel pressured to add additional services. A complementary car wash is also great, but I value my time more. 4) GREAT CUSTOMER SERVICE I was able to get in and out in 30 min. I don't see any issues with the service provided. Customer service was excellent!!! More
by Dajanek1
Employees Worked With
Daniel
August 10, 2024
Kristen Lee has helped me before, and I was glad she was able to help me again. She is very professional and nice. She advices me really well with what is needed and prices. I know exactly what to expect able to help me again. She is very professional and nice. She advices me really well with what is needed and prices. I know exactly what to expect at the end of my experience. More
by JudyC33693
Employees Worked With
Kristen Lee
