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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
837 Reviews

837 Reviews of Don McGill Toyota of Katy - Service Center

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December 12, 2023

Pleasant and knowledgeable staff. Timely service and comfortable waiting lounge. No cost Uber services from dealership to home and back to dealership when services completed. More

by nicocero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 13, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Toyota vehicle needs!

December 12, 2023

I have been coming to Toyoya of Katy for 3 almost 4 years. I randomly got helped by Ksea the first few times. Now he is usually my go to and is very helpful in general with exceptional hospitality. More

by Jasminebr00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ksea
Dec 13, 2023 -

Don McGill Toyota of Katy responded

Jasmine, we are thankful for your business and this excellent recommendation! It is wonderful to hear that K Sea was able to provide you with excellent customer service. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

December 06, 2023

I really appreciate from Don McGill Toyota of Katy especially those who working on service they are really nice people and have a great behavior with their customers More

by matiullahsediqyar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez
Dec 08, 2023 -

Don McGill Toyota of Katy responded

Thank you for your business and this great recommendation! We are happy to hear that the service department gave you superior service. Come back and see us for any and all Toyota needs!

December 03, 2023

I believe the mechanic checked thoroughly items other than oil change. I don’t fee the steering wheel shaken any more. I thank something was loosed a little. But he tightened, I believe. More

by Jsycpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Dec 05, 2023 -

Don McGill Toyota of Katy responded

We are thankful for your business and this excellent review! It is wonderful to hear that our team provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

December 02, 2023

Was satisfied with their customer service. They keep you updated on the progress of your car repair 3 times a week. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Dec 05, 2023 -

Don McGill Toyota of Katy responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

December 01, 2023

The service was prompt. I waited for the vehicle and it was not long. Jessica was very professional and friendly. More

by hectoralisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 05, 2023 -

Don McGill Toyota of Katy responded

Hector, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

November 30, 2023

Very clean dealership, service with Mr. Carlos Mendez was excellent, professional and very informative. Thanks. More

by njc502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mendez
Dec 05, 2023 -

Don McGill Toyota of Katy responded

We appreciate your excellent review! We're so glad to hear you felt safe during your visit with us as it is our top priority to keep up a clean and sanitized dealership. Come back to see us in the future!

November 29, 2023

I’ve been a customer of this dealership for many years and am satisfied with their product and service. More

by p.j.may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Vargas
Dec 05, 2023 -

Don McGill Toyota of Katy responded

Thank you for this excellent review and rating! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

November 26, 2023

All great-never any problems. Great job, competent employees and all pleasant. Keep up the great work! More

by paddietrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 28, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Toyota vehicle needs!

November 25, 2023

Assistant Service Manager Randy did a great job providing information on what was needed to fix issues with my 4Runner. Randy was Professional, courteous and knowledgeable about issues that needed to be add More

by Jowbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Sookram
Nov 25, 2023 -

Jowbee responded

Don McGill Toyota of Katy Service Department Assistant Service Manager Randy did an outstanding job providing the information needed to fix issues with my 4Runner. Clean and comfortable waiting area to relax and wait until the vehicle is completed.

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