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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
923 Reviews

923 Reviews of Don McGill Toyota of Katy - Service Center

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July 29, 2025

Special thank you to Jessica and her team. She has been very helpful and able to explain the works need to be done. I really like the new features of video of my under chassis before to starti More

by bracelet101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
July 27, 2025

Steve Cantu took exceptional care of me and my vehicle. Secured a loaner, kept me informed of my service progress and ensured vehicle was washed upon completion. This is my best service experience since us More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cantu
July 24, 2025

Richard was very professional and pleasant. I appreciate the attention to detail on my car! The speed of the service was very good and the inspection was thorough. More

by Suzanne W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez
July 24, 2025

Socorro Reyes in the service department is great to work with. She was professional and attentive. She went above and beyond to make sure I was well taken care of and kept me throughout the entire process. More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Socorro Reyes
July 21, 2025

Great and amazing services all the time I take my car there. From Carlos Mendez to the rest of staff are great!! I live in Austin and do my service with y'all all the time . Thank you so much More

by Madely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Méndez
July 21, 2025

Service advisor was friendly, knowledgeable and very helpful. I waited in less than 1hr and got my truck back More

by Jrmorales102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Ebert
July 21, 2025

Went there after a month to get my car service which this time they did check everything to see if there is any problems. Glad to have taken the car there More

by hellenorina
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
July 18, 2025

Excelente servicio , personal amable y siempre dispuesto a ayudar y una atención de primera, siempre estuve informado de la marcha del servicio de my vehículo por el Sr. Rincon More

by Jesús Rincon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rincon
July 17, 2025

Excellent service! !! Very good use of technology to offer real time view of the process More

by Erika Simosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Jul 18, 2025 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

July 12, 2025

Employee need to have name tag for customer to communicate, waiting time should be reduced for oil change max 90 minutes More

by phanquach1954@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Jul 18, 2025 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our team was able to give you the customer service we want everyone to experience.

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