Don McGill Toyota of Katy - Service Center

Not happy to do business with Toyota Of Katy and the cost of the repair. The bearings that were replaced cost the consumer $100 each at O'Reilly auto parts store. Total both sides is $200. The tool used to of the repair. The bearings that were replaced cost the consumer $100 each at O'Reilly auto parts store. Total both sides is $200. The tool used to pull the bearings is free to rent from most auto parts stores. The time necessary to replace both bearings is no more than 4 hours or 2 hours per side. If labor is $100 per hour then the total labor cost would be $400 So the total cost to buy and install 2 driveshaft bearings would be $600 Not $2000.00 The total public is being taken advantage of by the owner of Toyota Of Katy. This markup in price is over 3 times the actual cost. This exorbitant cost represents total "Greed" And is completely uncalled for. The owner of Toyota Of Katy should be ashamed of taking advantage of the public More

I have always had quick service and very considerate people since I moved to Katy 2 1/2 years ago! people since I moved to Katy 2 1/2 years ago! More

Outstanding service! Patient, understanding and efficient. Would recommend to anyone to get service at this location. Patient, understanding and efficient. Would recommend to anyone to get service at this location. More

Always friendly staff. No problems. Would use Don McGill again if I ever needed another repair No problems. Would use Don McGill again if I ever needed another repair More

Great service. Felt welcome . Alex Roman very dedicated to his work and took care my service with warm welcome. Felt welcome . Alex Roman very dedicated to his work and took care my service with warm welcome. More

Not sure I like all the changes. I am handicapped and takes me longer to get around. We started talking with one person right across from doors. Then someone else said they would he I am handicapped and takes me longer to get around. We started talking with one person right across from doors. Then someone else said they would help. Then had to walk around to very end of counter. If you are handicapped you are screwed. No accommodations for handicapped of any one. I may have to look for my next car somewhere else. More

It was very busy today but I was out before my completion window. Unfortunately my check engine light came on as soon as I started the car to leave... check engine with 42k miles ! Not a good sign. window. Unfortunately my check engine light came on as soon as I started the car to leave... check engine with 42k miles ! Not a good sign. More

Toyota of Katy always has the BEST service team! The Process with waiting it always a decent length of time. The Process with waiting it always a decent length of time. More

As a female, getting major work completed on your vehicle can be scary, but Teran made my experience very pleasant. Thanks can be scary, but Teran made my experience very pleasant. Thanks More

Thank you good customer service good job everything good fast service one hour ready thank you very much appreciate fast service one hour ready thank you very much appreciate More