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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
852 Reviews
Call Service Center (844) 746-5671

852 Reviews of Don McGill Toyota of Katy - Service Center

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August 24, 2023

I was informed about the service and time expected to spend at the location the day I scheduled for maintenance. Everyone who attended to me today did a wonderful job and the environment looked calmly. More

by Mary J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos M.
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Aug 29, 2023 -

Don McGill Toyota of Katy responded

Mary, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 23, 2023

Alex, did a great job getting me in for my wife’s car oil service. More

by tpyblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

We are thankful for your business and this excellent review! It is wonderful to hear that Alex provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

August 23, 2023

Kept you informed of progress. Good workmanship. Repair completed as promised. Worked with insurance. Rental car is conveniently at site. More

by Alex L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ephraim, Sara, Ashlee.
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

Aug 24, 2023 -

Alex L responded

Cool

August 21, 2023

Great service, employees who take care of the customer as friends. Always enjoyed the level of service thats provided. More

by Gomail4me2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Osegueda
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your vehicle needs!

August 21, 2023

Excellent as always, I have been coming here for service for 11 years. Alex is amazing!!! Thank you!!! D. More

by Dalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Aug 24, 2023 -

Don McGill Toyota of Katy responded

Dalma, we are thankful for your business and this excellent recommendation! It is wonderful to hear that Aledxwas able to provide you with excellent customer service. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

August 18, 2023

Great customer service and large waiting area. The snack cart guy was legit as well More

by Jonsolo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name but the service advisors are friendly
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

August 16, 2023

Superior customer service! !! Expedient, efficient, professional going above and beyond to be of service for a spur of the moment issue!!! More

by fancy3112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Secora Reyes
Report | Print
Aug 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

August 14, 2023

I am very satisfied with your service:very friendly attitude, good quality, and fast time More

by yuanhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very good
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Aug 18, 2023 -

Don McGill Toyota of Katy responded

Yuanhang, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

August 13, 2023

Excellent Service from Daniel Bonilla he is very friendly and professional to help you, I do recommend him. His is the best. More

by Wilmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bonilla
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Aug 18, 2023 -

Don McGill Toyota of Katy responded

Wilmer, we are thankful for your business and this excellent review! It is wonderful to hear that Daniel provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

August 13, 2023

The service department prices are way too expensive. I was charged way too much for diagnosing a problem. I chose to refuse the service. This is the second time I felt like I got screwed by the service More

by rls11108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Report | Print
Aug 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and for giving us the opportunity to earn your business. We're disappointed to hear about your negative experience. Our #1 goal is 100% customer satisfaction for any service. If you change your mind, we would love the opportunity to work with you again in the future.

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