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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
839 Reviews
Call Service Center (844) 746-5671

839 Reviews of Don McGill Toyota of Katy - Service Center

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July 08, 2023

Alex in the service department is an outstanding credit to Toyota Of Katy. He is always very helpful, knowledgeable and professional in his dealings with me. I have observed him with other customers and he More

by dj26lee70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for your business! We'll be sure to pass your kind words on to Alex. Come back and see us again!

July 08, 2023

Very polite and engaging service rep. Very quick service considering it was extremely busy. Service rep said it would be an hour and it was exactly that. I've never had a bad experience. More

by Bweeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K Sea Picott
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Jul 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for this five-star review! We are thrilled to hear that you had a delightful, hassle-free experience provided by our service team. Please let us know if there is anything else we can help you with!

July 08, 2023

Great service, Jacob Marlow had great customer service. Couldn't have had done anything better !!! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Marlow
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Jul 18, 2023 -

Don McGill Toyota of Katy responded

James, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that Jacob was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

Jul 19, 2023 -

James responded

Sorry, gave the response right after I picked up my vehicle. But after getting it looked at by someone else that actually took the time to figure out the problem it was fixed for less than 20 bucks and I was quoted nearly $3,000

July 08, 2023

The team did great job and very professional, very nice to complete my service visit today. More

by Steph Tang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jul 18, 2023 -

Don McGill Toyota of Katy responded

Steph, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

July 07, 2023

Very personable employees. The wait was shorter then. I expected and the waiting room is quite roomy and comfortable. More

by graves_doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bonilla
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Jul 18, 2023 -

Don McGill Toyota of Katy responded

Graves, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

July 06, 2023

McGill has been my favorite Toyota dealership since 2011. Their service and professionalism are unmatched. I'll recommend McGill in Katy to anyone interested in investing in Toyota brand. More

by LeePhillips53
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jul 06, 2023 -

Don McGill Toyota of Katy responded

Thank you for your loyalty to the Toyota brand and for choosing to do business with us. We hope you enjoy your new ride. Come back to see us in the future!

July 04, 2023

Refugio was very informative and helpful. Liked his service very much. Made it very easy for me. More

by Achu_hema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Refugio
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Jul 05, 2023 -

Don McGill Toyota of Katy responded

We are thankful for your business and this excellent review! It is wonderful to hear that Refugio provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

July 03, 2023

Mr. K-Sea and his Team are EXTREMELY ATTENTIVE and PROFESSIONAL and SOOOO GENUINE AND TIMELY! ! ! More

by Queen 👑 Bee 🐝
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. K-Sea
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Jul 05, 2023 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business! We know you have a choice of dealerships and we appreciate that you chose us. We work hard to make sure all our customers have a great experience with our dealership, and we're happy to hear that Mr. K-Sea was able to give you that kind of service. We look forward to helping you again in the future.

July 03, 2023

I was in for a routine oil and filter change and tire rotation and I was very pleased with the service. It’s better to make an appointment but since I missed the window for that I just did a drop off and More

by Suzanne W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Marlow
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Jul 05, 2023 -

Don McGill Toyota of Katy responded

We appreciate your wonderful rating and review, Suzanne! We strive to get our customers good deals while providing the best experience possible, so it is wonderful to hear that our service team gave you such excellent service. Come back and see us soon!

July 02, 2023

Todo fue perfect. La gente muy amable. Y todo a su tiempo gracias y no pague ni un $ 1 More

by Pattyiquevedo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
No remember
Report | Print
Jul 05, 2023 -

Don McGill Toyota of Katy responded

Gracias por tus cinco estrellitas. Nos entregamos a nuestros clientes para brindarles lo mejor de nosotros y nos alegra que le haya gustado nuestro servicio. Regresa pronto. Muchas gracias por tu comentario.

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