Don McGill Toyota of Katy - Service Center

Toyota of Katy was diligent in finding the cause of my problem and fixing it. They provided a vehicle that I needed. They also kept me informed. problem and fixing it. They provided a vehicle that I needed. They also kept me informed. More

James listen, and helped me out with all my needs. He went beyond customer satisfaction. He went beyond customer satisfaction. More

Made 1230 appointment they tell it will be 3 or 4 hours I said I have an appointment well it will still be 2 or 3 hours call the service center they told me to get back in line again it just took me fifteen said I have an appointment well it will still be 2 or 3 hours call the service center they told me to get back in line again it just took me fifteen minutes to get out of that line terrible service. More

Professional, explanatory and a clean environment. Plenty of service reps which results in shorter wait times. Plenty of service reps which results in shorter wait times. More

Great service - I’ve purchased 3 vehicles and won’t let anyone else handle maintenance. anyone else handle maintenance. More

Service department is very good. I had problems in the past with your appraisal for used truck. Second problem was with one of your finance people. His behavior was ruined. I wal I had problems in the past with your appraisal for used truck. Second problem was with one of your finance people. His behavior was ruined. I walked out and returned about 6 months later when you had a different crew. More

I felt the service was extremely good. My overall cost was more than expected though. My overall cost was more than expected though. More

I was met as soon as I pulled up by a service representative and was checked in within minutes and had my brakes oil all done within an hour couldn't have asked for a better experience representative and was checked in within minutes and had my brakes oil all done within an hour couldn't have asked for a better experience More

Attention of details. Been going there for years and good to know Steve the service manager is overseeing a great maintenance team. Been going there for years and good to know Steve the service manager is overseeing a great maintenance team. More

Staff was very professional and accommodating. They repaired my tire as quickly as possible so we could be on our way. With a 1600 mile trip ahead of us we appreciated the fact that they could pr They repaired my tire as quickly as possible so we could be on our way. With a 1600 mile trip ahead of us we appreciated the fact that they could provide service as quickly as they did. More