Don McGill Toyota of Katy - Service Center

I have to say this, I am very disappointed with Toyota of Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 for parts and $150 for labor. She approved without consulting me. About 20 minutes later she received a call stating the car was ready. I got there, came home and looked and noticed it is only one bolt to be removed. I called and tech advisor stated that the "whole bumper needed to be removed". Of course, I asked to talk to the manager and I was told he is/has been in the meeting. I drove there, talk to a guy and he stated partial part of the bumper was removed. Associate agreed to reimburse labor. Since my wife used her credit card, I came home, removed the reflector myself in less than 2 minutes, and sent it back for a full reimbursement. Please stay away from TOYOTA dealers. More

My wife had an accident with our 2012 Sienna, we thought we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insuran we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insurance. I went there in person and after more than one hour of waiting, finally talked to a person. during the last three weeks, I have called them many times and the lady who picked up my phone will only read whatever in the computer and even will not even get off the chair to find out whether my parts ordered have arrived or not. If you asked them a question with yes or no, they will not answer it. If they found any new things wrong, they will not communicate with you. After three weeks, I still have not gotten my car back and they even will not tell me when will it be ready. I tried to complain to a manager and the manager tried to convince me to sell them my car and buy a new one! Horrible service and horrible communication. More

Last week 09/06/22. I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine p I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine part. To my surprise, you sent my insurance an estimate to place a generic non-original Toyota, which seems to me to be a serious fault that negatively affects the WARRANTY and OPERATION of my vehicle and the trust of customers in the brand that you represent Toyota. I hope you can help me to fix this problem. thanks. More

We had confusion with the service department, arriving to find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't know, these batteries are expensive. I paid and drove away in shock. But the more I thought about it, the more I wondered how this could have occurred. I hadn't been involved until payment since my daughter scheduled the work, though within the family we'd clearly discussed that we were ready to scrap the car if repairs were too expensive. I contacted the dealership and that evening they reviewed recordings of the phone calls. I came in the next day and listened myself. We agreed that there was gray area on both sides and that we both wished we weren't in the situation we were. It was a very polite, very cordial, very honest discussion. The service manager agreed to split the cost down the middle, which was more than I hoped or asked for. What a pleasant surprise. As I mentioned, we were ready to scrap the Prius as it needed other work, and give my old car to my daughter, but with the monetary resolution I feel whole. With the new battery, new brakes and new tires I expect the car to run at least long enough to overcome our out-of-pocket expenses Of course, you never know with a car that old. If it doesn't live long, the battery alone is worth a good sum on the secondary market. For all my ruminating, let me conclude that I was sincerely pleased with how the dealer handled the situation. Bad things sometimes happen. We worked toward a resolution. I believe we're both happy with. It shows that the service department has a good core. As such, I would highly recommend them. And as we both learned, we just need to be more careful about communicating. More

Very bad experience at this katy tx location. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. More

want to submit a review for the worst service received want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customer want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customers. How can a simple brake services be a chaos: • Service representative complete the car appointment for brake and oil change, estimate time 2 ½ hours. • After 2 ½ hours the service representative approach me to explain that they lost the key car. • No service was performed yet because key was lost • After 30 mins of no solution. I offered used my 2nd key that was t my home 11 miles away, no shuttle available, no cars available to go and back. • Service representative commented the case to Don MCgill Service Manager and the only commented was “don't worried Sir” we will resolved, this was the best joke in the morning. • A worker that is in charge to move cars from parking to service area offered his personal car to resolved the issues. • 45 minutes took to decided pick up the 2nd key in my house, then perform the car service. We agreed that someone will pick up around 5pm to go to Toyota Katy to pick up my car. • Around 3pm someone from Don MCgill Service call me to ask if I want to do the service. What the xxxx is coming in this circus. • The Service representative call me at 5pm to coordinate a uplift, the uplift car service arrive 6pm one hour later that the time we agreed. • When I arrived the Toyota Don MCgill no one from service was waiting for me. The service area was almost close out. At least talked with someone that told me that was closed and that is better back the next day. Then, he said check if the cashier is open maybe she has your keys. • Cashier had my keys and for this amazing service I paid full amount. More than money, I was really expecting an apologizes. This was the most worst service seen in my entire life. The service manager has not clue means be in the customer shoes. I’m not expecting that someone called after all this chaos, disaster or poor service delivery. I hope that another Toyota Katy “Fred Haas” open soon in Katy and make a competency to this Don MCgill because due this monopoly they don’t care about customer service. More

Went to the center on Saturday morning. It was absolutely crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines available during the three hour wait! Thank you Greg! More

We took our 2011 Highlander in to get the battery replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was fr replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was friendly enough but he began to scold us saying that we should have stayed in our car and waited for them to come to us so that we wouldn't cut in front of anyone already in line. How were we suppose to know this as there were no signs outside stating this or anyone telling us this when we parked. Just very poor communication on their part. Second, we left the vehicle there to get the battery replaced. When we picked up the car that evening we noticed that our settings (clock, radio, etc.) were all messed up. They did not use a settings saver when they changed out the battery and we had to reset everything. This is totally unacceptable and very unprofessional not to use a settings saver when replacing the battery. Also, when we got home, I opened the hood to inspect the battery and found out that they did not attached the battery bracket to keep the battery from sliding around. Are you kidding me?!!! Not to mention that when they sprayed the terminals with sealant they got overspray all over the engine compartment. Just horrible workmanship for such a simple task. Needless to say we will not be going back to this dealership for anything. More

Worst Experience ever. Mechanic stripped out oil pan plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks More

Refugio Teran was extremely friendly and accommodated all my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. More