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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
840 Reviews

840 Reviews of Don McGill Toyota of Katy - Service Center

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April 24, 2018

Overall Check up Need to have car checked overall. Wanted to cover everything that my warranty is covered under and if there wrre any recalls for my vehicle More

by MEOSHAROBERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misa
Apr 24, 2018 -

Don McGill Toyota of Katy responded

Thanks for the awesome review! We are so happy that you had such a great experience with us! Please come back and see us, and thank you for your feedback!

April 24, 2018

Friendly people , fast help If you speak spanish they will hel you, any problem you have with your car, they are always ready to help and find the better option. More

by LEANDRO.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Roman
Apr 24, 2018 -

Don McGill Toyota of Katy responded

Thanks for the awesome review! We are so happy that we could help make your experience a positive one! Please come back and see us, and thank you for your feedback!

April 24, 2018

Fast oil change Got there. On time and was out in 30 minutes, just as promised. I appreciate having an appointment that is actually honored by the service center. More

by jom40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gardoni
Apr 24, 2018 -

Don McGill Toyota of Katy responded

Thanks for the awesome review! We are so happy that Joshua could help you get you in and out in a timely manner! Please come back and see us, and thank you for your feedback!

April 24, 2018

Alex in body shop did a good job. Repairs handled well and done on schedule. One minor issue still needs to be addressed. Will require another visit. Coordination between body shop and More

by kmt0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 24, 2018 -

Don McGill Toyota of Katy responded

Thanks for the awesome review! We are so happy that Alex could help you! We look forward to seeing you during your next visit, and thank you for your feedback!

April 24, 2018

Took Forever to get my truck out I arrived at the service center a little after 10am and left around 2:40pm. All I needed was and oil change with tire rotation. My kids car seat was m More

by FXDLSHOUSTON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lloyd Rachal
Apr 24, 2018 -

Don McGill Toyota of Katy responded

We are sorry you did not have a great experience with us. We strive to give all of our customers great experiences, and we are sorry that you did not receive that attention. Please give our Service Manager Chad Mahaffey a call at (832) 772-1000 so he can try and remedy your situation.

April 24, 2018

Service Was not greeted when we came in some one told us to stand and some one will help us when car was ready he handed paper work and pointed to cashier wh More

by ASHARMA109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name given
Apr 24, 2018 -

Don McGill Toyota of Katy responded

We are sorry you did not have a great experience with us. We strive to give all of our customers great experiences, and we are sorry that you did not receive that attention. Please give our General Manager Michael Hartmann a call at (832) 772-1000 or email him at mhartmann@donmcgill.com so he can turn your experience around.

April 24, 2018

Excellent service Outstanding people and service very comfortable atmosphere will recommend this Toyota dealer to anyone looking for a car or to service their Toyota al More

by DRA1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Rachal
Apr 24, 2018 -

Don McGill Toyota of Katy responded

Thanks for the awesome review! We are so happy that Lloyd and our staff could give you such a quick and amazing experience! Please come back and see us, and thank you for your feedback!

December 27, 2017

Great Customer Service I felt at home with James Powell's great customer service. He greeted me when I arrived and thanked me when I left. Answered any questions I had and f More

by Flores,J84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Powell
December 21, 2017

Incredible service My service experience was truly incredible . My Service Guy James Powell made all my decisions easy . He was extremely helpful with my Toyota very kno More

by Albert2221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Powell
December 18, 2017

Great service I have 3 toyota vehicles and the only service advisor that takes care of all my vehilces is James Powell! He has never let me down. Awesome customer s More

by Navy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James powell
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