Don McGill Toyota of Katy - Service Center

James Powell and service is great James Powell and the service department is fantastic. The service department goes out of their way to make your experience a positive experience. What James Powell and the service department is fantastic. The service department goes out of their way to make your experience a positive experience. What highly recommend More

Great Reliable Service We had an excellent experience at Don McGill Toyota. James Powell was courteous and friendly. I will definitely recommend this place to my friends and We had an excellent experience at Don McGill Toyota. James Powell was courteous and friendly. I will definitely recommend this place to my friends and family. More

Couldn’t ask for more James Powell is awesome! He is courteous, reliable, professional and knowledgeable. Most of all he is honest. He recommends only services that are nee James Powell is awesome! He is courteous, reliable, professional and knowledgeable. Most of all he is honest. He recommends only services that are needed. As a female driver with limited knowledge about cars, each time he explains so I can understand what services were provided that visit and what may be needed for the next. I know what to expect each visit. That is hard to find in a dealership. They are usually trying to get you to spend more. More

Service guy I trust-James powell This place is the best, and I say that because of James Powell. He always has a smile, always honest, and very professional and courteous! I've never This place is the best, and I say that because of James Powell. He always has a smile, always honest, and very professional and courteous! I've never felt safer with a dealership or mechanic. Trusted by me since 2012... And will continue! Thank you James for keeping my family safe! More

Great service One of the best service personnel James Powell. My toyota Sequoia is almost 10 years old, everytime I visit the shop, he Always provide what's the bes One of the best service personnel James Powell. My toyota Sequoia is almost 10 years old, everytime I visit the shop, he Always provide what's the best option for my vehicle in a avery practical way. He always give a professional advise on how to handle my vehicle I. Different situations.great person and trusted his advise all the time, More

Great service department I have always received excellent customer service from Mr. James Powell for my vehicle. The hours are flexible, prices are reasonable. When you get gr I have always received excellent customer service from Mr. James Powell for my vehicle. The hours are flexible, prices are reasonable. When you get great customer service on top of that, why wouldn't i take my vehicles to Mr. Powell. More

Was in a bind and pulled into Don McGill service for help. Needed help badly with my sons Camry, pulled into the service center and was greeted by James Powell. I'm not a people person but Mr. Powell quickly k Needed help badly with my sons Camry, pulled into the service center and was greeted by James Powell. I'm not a people person but Mr. Powell quickly knocked the edge off by assuring he would do anything he could to get the problem fixed. Turned out it was as major problem as i thought. Mr. Powell is very knowledgeable and professional. I will definitely be returning! More

Fastest Car service I've ever experienced I was in an d out of there, and my car now stops on a dime they did an awesome brake job on my Highlander. the staff was very friendly and answered I was in an d out of there, and my car now stops on a dime they did an awesome brake job on my Highlander. the staff was very friendly and answered all my questions i will recommend this place to my family and friends. Larry Houvouras More

Make ready service! Took my car in to get my back window re tinted. Now that I had to use my defrost it doesn't work. I called them and they said they are not responsible Took my car in to get my back window re tinted. Now that I had to use my defrost it doesn't work. I called them and they said they are not responsible. They told me now that i called that this would happen if i replaced tint. No one told me that when i called to set appt to get replaced!! They don't cover that. I think they should be responsible. More

Unbelievably bad services including collision estimates Took my car for 100,000mile service and rack and pinion repair. After the repair the car make clucking sound which wasn't there before at turning stee Took my car for 100,000mile service and rack and pinion repair. After the repair the car make clucking sound which wasn't there before at turning steering. I took it back to fix it, they said it was loose bolt cuz they did not tighten it correctly. How dangerous this could be! Again I took my car to Toyota for collision repair on sliding door. The door became disfuctioned after the collision repair. The collision department wanted to argue that was wear and tear, just because they did not do correct estimation of the repair Telling me their repair was life time warranty. That is a joke ! Don't let this fool you. Now I have to call the insurance to help me advise what to do and I am still dealing with the problem that I don't have it before until I have the accident and collision repair. I have lost the trust in to Toyota of katy for services and collision repair. I have wasted more than 5 visits and still poroblems are not resolved.. More