Don McGill Toyota of Katy - Service Center

I was helped by Richard Hernandez, assistant service manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obst manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obstruction. More

I want to extend my highest praise to Kristen for her exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle wa exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle was well taken care of. Unfortunately, my wheel lock key was damaged, requiring a trip to Discount Tire Co. for a replacement. Thankfully, I didn’t have to pay for it, though Kristen kindly offered to reimburse me for the broken key. They usually only sell the wheel lock key as a set, so this can be quite expensive for the customer! I would recommend reminding any service manager to remind the technician to take care when utilizing wheel lock keys as they can be easily damaged. Overall, I’m extremely pleased with Kristen’s outstanding customer service and will continue to bring my vehicle to Toyota Katy for maintenance. If Kristen is not available, I highly recommend Jessica or Will as service advisors! More

Toyota of Katy maintenance department consistently provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency a provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency and punctuality are hallmarks of Toyota. Highly recommended!! More

Always a pleased with the service department! Michael took care of my vehicle today and everything was fixed in a timely manner. Michael took care of my vehicle today and everything was fixed in a timely manner. More

Daniel was very nice, and my car was taken in right on time. Daniel explained all the things I needed for my car to run well. time. Daniel explained all the things I needed for my car to run well. More

Buena comunicación con E personal y siempre atentos a cualquier detalle del servicio Elena P. Rápido atención y especial lugar para ir a hacer el service ahí cualquier detalle del servicio Elena P. Rápido atención y especial lugar para ir a hacer el service ahí More

Steve Cantu made my check-in and checkout easy, answering all my questions. Many thanks. all my questions. Many thanks. More

Good Service. Very nice people always ready to help. Kip going. I recommend it. Thank you! Very nice people always ready to help. Kip going. I recommend it. Thank you! More

Michael was my Rep. He took care of my Rav 4 very well. He is knowledgeable and provided a warm personal touch to our service experience . I own 2 Rav 4s and would not He took care of my Rav 4 very well. He is knowledgeable and provided a warm personal touch to our service experience . I own 2 Rav 4s and would not take them any place else. I trust their professionalism and outstanding customer service, More

This dealership was amazing especially Will Zamora keep up the good work Don McGill Toyota of Katy Whoo up the good work Don McGill Toyota of Katy Whoo More