Don Miller Subaru West

Felt like old school approach to selling cars I went to Don MIller for the Subaru Legacy. While the car was very nice and was one of my top choices, the experience with the sales consultant (Matt I went to Don MIller for the Subaru Legacy. While the car was very nice and was one of my top choices, the experience with the sales consultant (Matt G.) was just plain dull and lacking, especially when compared to the customer service I received at two other local dealerships. It always felt like the sales consultant just didn't connect with what I was asking, or what I was interested in, and instead provided me with generic sales pitches about the car. Even meeting with the sales manager wasn't much better. When it came time to get a quote, they were unwilling to budge on the first number they gave me, which was higher than quotes I had collected from other Subaru dealerships. It was basically a "take it or leave it price", with no apparent wiggle room. On the contrary, the other dealerships were willing to work with me on pricing, and even took into consideration the other quotes I had gotten online from dealerships and price-quoting services. They even helped to thoroughly explain the numbers to me, which I never felt like the Don Miller team was willing to do. I would've bought the Legacy had the sales team just worked with me a little bit, but ultimately, they made it seem like I was just another customer in this long line of Subaru buyers. The other dealerships worked harder at getting my business, and making me feel like they wanted me as a life-long customer of theirs. If I ever consider buying a Subaru in the future, I'll probably travel outside of Madison just to avoid going to Don Miller. More

Excellent, Simple and Professional Approach to Car selling. Great customer service from start to finish. We managed to negotiate a price with Eric online, on arrival everything was as promised without any surpr Great customer service from start to finish. We managed to negotiate a price with Eric online, on arrival everything was as promised without any surprises, Ted was wonderful in showing the car and explaining things, and managed to do the paperwork efficiently and effectively. Very pleased with the service. More

Thanks Ted! It was a pleasure to meet and to work with sales representative Ted Ruiz de Chavez. He asked intelligent questions about my automotive needs and dri It was a pleasure to meet and to work with sales representative Ted Ruiz de Chavez. He asked intelligent questions about my automotive needs and driving style. He actually listened to my answers and was able to sell me a vehicle that I’m already happy with. I appreciated his patience, particularly during the new vehicle orientation. More

used subaru We worked with Shannon on finding us a "gently" used Subaru for the winter. He was very knowledgeable about the current inventory and finding us just We worked with Shannon on finding us a "gently" used Subaru for the winter. He was very knowledgeable about the current inventory and finding us just the right car. I never felt pressured to buy and all my questions were answered. We are Very happy with our purchase! More

service department is excellent Terry in the service department was excellent. My 2015 Subaru Forester broke down on the way from Northern WI to UW-Whitewater. Terry took the time to Terry in the service department was excellent. My 2015 Subaru Forester broke down on the way from Northern WI to UW-Whitewater. Terry took the time to figure out the issue and borrowed me a loaner car to get the kids to Whitewater on time. Even though, I purchased my vehicle at a different Subaru dealership, this dealership went the extra mile in a very stressful situation. More

service was great Lisa Hoffmann at the service desk was very helpful getting me in for service as I only had limited time and got me in and out with time to spare. GREA Lisa Hoffmann at the service desk was very helpful getting me in for service as I only had limited time and got me in and out with time to spare. GREAT Service More

Purchased crosstrek I had a great experience at Don Miller Subaru on the west side of Madison. My salesperson Steve Weyhrich was very knowledgeable, and helpful. The staf I had a great experience at Don Miller Subaru on the west side of Madison. My salesperson Steve Weyhrich was very knowledgeable, and helpful. The staff was very accommodating, courteous and friendly. Steve answered all of my questions without making me feel like I was a bother. This was my very first brand new car and I was very nervous about the process. Steve was very patient, and understanding. John in finance was very thorough with the paperwork and explained everything for me. Steve went through the car with me so I was able to know what everything was and did. I have recommended this dealership to others, even though we don't live in Madison. More

Very happy! First time buying a car, and Jim Alfano really went out of his way to make sure it was easier for me. I was moving to Madison and wanted to have a car First time buying a car, and Jim Alfano really went out of his way to make sure it was easier for me. I was moving to Madison and wanted to have a car to pick up when I arrived, so definitely did things a bit unconventionally, but he was extremely flexible and willing to figure it out. Recommend for sure! More

Don Miller Subaru West We are first time Subaru owners and were very impressed with our salesman, Shannon Dix, as well as the other staff at Don Miller Subaru West. Shannon We are first time Subaru owners and were very impressed with our salesman, Shannon Dix, as well as the other staff at Don Miller Subaru West. Shannon is the most sincere salesperson I have encountered when buying a car. He is knowledgable but also was honest in his dealings with us. He answered all our questions and was respectful in his follow-up which is finding the balance between being interested in our needs as a customer and not pushing too much to be annoying!! I would recommend him highly to family or friend. We love our new Outback and the comfort of knowing we are in one if the safest cars on the road. Jim and Jan Haedt More

Can't Say Enough Good Things This is our 2nd time in 2 years buying a new Subaru from Don Miller West and we are almost bummed that we won't need another car for another 5 or 6 ye This is our 2nd time in 2 years buying a new Subaru from Don Miller West and we are almost bummed that we won't need another car for another 5 or 6 years. Sure Subaru is the safest, best value out there. It's the people and service at Don Miller West that make us want to keep coming back. Matt is the best Salesman: Friendly, knowledgeable and communicative. And John the Finance Manager was so helpful in getting us the best deal. We are also steady Customers of the Service Dept. We have never found them to be anything but trustworthy, courteous and capable. Five stars across the board for Don Miller Subaru West. More