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Don Miller Subaru West

Madison, WI

4.6
175 Reviews

5822 Odana Road

Madison, WI

53719

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175 Reviews of Don Miller Subaru West

January 21, 2013

If I had to put a title of my review it would have been "STAY AWAY!!!" And to be honest I will start from the beginning, which wasn't bad at all, but unfortunately it ended up ugly. So my first conta More

by MyXV2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark MacInnis
Mar 15, 2013 -

Don Miller Subaru West responded

Dear Vasil, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. As when I contacted you months ago, I am truly sorry for the way you were treated. I also apologize that our concessionary offer was offensive to you as well. We have no desire to offend anyone whatsoever. I would appreciate it greatly if we could work something out for you going forward that would be an idea to your liking. Please feel free to contact me. Sincerely, John Duell General Manager, Don Miller Subaru West

More
January 17, 2013

Lease for our Subaru Forester was expiring soon, so we Lease for our Subaru Forester was expiring soon, so we came in to check out possible new Subaru leases. Eric could not have been nicer to us, was v More

by merlehey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Orvold
December 02, 2012

Earl is well-informed, answered our questions or researched ones he didn't have an immediate answer to. His orientation to the new vehicle was well done and useful though we didn't realize it would More

by michr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Farr
August 26, 2012

My wife is in need of a new car, hers had trouble starting. She took it into subaru hoping to trade it in to find out that it wouldn't start (a problem that had been starting to happen). Eric was the More

by tanya.howe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Orvold
July 17, 2012

I appreciated Matt's soft, low-key presentation of the vehicles I was interested in. He was thorough and followed up on questions I had. The management team was also friendly and offered what I considered More

by Lynn Kinzel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gumz
June 06, 2012

everything went smooth and the car is great!! All of the dealership people were very knowlegable. The walk around was clear and concise as was the financial end and the trade-in. More

by yogalady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Ron, the gentleman who appraised our trade-in, Chris, Eric, Eric Orvold
June 02, 2012

It was a pleasant experience with the staff willing to go the extra mile for the customer. Unlike some of my other dealership visits, there was no undue pressure to buy or add options. They even pulled off t More

by sekisho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Dippel, Chris Belcoff, John MacAskill
March 28, 2012

This was the BEST car buying experience my husband & I have experienced. Ever. Earl was friendly, through, and there was absolutely no pressure. He worked WITH us, and he knows his stuff! Between my More

by squanderoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Farr, Chris Belcoff, & Don Holman, Earl Farr
March 04, 2012

Feels like you're waling into the ma & pa shop... But it's a Subaru Dealership with certified mechanics and Subaru parts. Good place, great customer service. More

by sgunderbarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ryan
February 29, 2012

Unable to locate the Subaru Outback that I wanted in the southeast region, I called dealerships in several cities and found my car in Madison, Wisconsin. Ryan Rippchen at Don Miller Subaru was really wonder More

by didurham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rippchen, Ryan Rippchen
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