On a Thursday evening when I dropped off my 2014 Ford Transit Connect, I gave a detailed description regarding a sliding door latch part that had broke and was missing. Friday the shop at Don Vance Ford (Marshfield, MO) called and told me that the mechanic could not find anything wrong. All the mechanic had to do was compare the sliding door with the issue, with the exact same sliding door on the other side in order to see what was missing (never mind the description of the problem that was in his/her work order). The service Rep said they had to order the part. Come Monday, they gave excuses about not having the part yet...comes from the Ford warehouse in Saint Louis (Wow, a whopping 200 miles away---you can walk that distance 3 days) Then, Tuesday...excuses. Wednesday...excuses. Then, Thursday morning I get a call that informs me that UPS miss-delivered the part....so they still don't have it. Personally, even though they called me each day, I don't believe they ever ordered the part. Because, there's no money to be made under warranty on a 2 minute repair. Did you folks know that a dealerships shop makes more money for the dealership than all of the combined revenue from selling new and used cars? That's a fact. I'll pick up my vehicle today and fix the door myself. I bought this Transit Connect from Don Vance Ford, my wife is in the market for a new car. Guess where we won't buy it?