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Don White's Timonium Chrysler Dodge Jeep Ram

Cockeysville, MD

Overview
Employees
Reviews
Vehicles
4.0
370 Reviews
All vehicles purchased from Don White's comes with complimentary LIFETIME Oil Changes, Tire Rotations, Car Washes, Engine Guarantee and Rewards Program. All part of the Don White's Difference.
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10300 York Rd

Cockeysville, MD

21030

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Showing 370 reviews

January 16, 2021

Took my car in twice for a simple oil change. 2 times I had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damag More

by BRAVO81259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Johnson
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Jan 20, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

Jan 20, 2021 -

BRAVO81259 responded

No Thank you. Two bad experiences ARE Enough for me. I have no faith in a dealer who can’t do simple oil changes. Destroy’s my property then makes me pay them for the repair Claiming they did not do it. I will Never step foot in your dealership for ANYTHING.

January 13, 2021

Ease of getting an appointment, phone call letting me know what was going on, finished in a timely manner. Car was washed!!!!! I used to go to Thompson and have had bad dealings there. You will be my ser More

by mykepon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 19, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Don White's Timonium Chrysler Dodge Jeep Ram team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

January 03, 2021

Rob was wonderful to work throughout the entire process, from internet inquiry to closing the deal. The entire team was great to work with, honest and straightforward. More

by Mel James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar
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Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 01, 2021

Staff was friendly and Robert Marstellar worked to find us the truck we wanted even tbough they didn't have one on the lot at the time. More

by Djaustin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar
Report | Print
Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 01, 2021

Response to internet request for info was very fast. Sales rep was professional, knowledgeable and friendly. Finance department found an interest rate even lower than my pre-approval rate. More

by Craigeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Williams
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Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

December 28, 2020

Had a deposit down and deal agreed on with Samaria. Deposit was left and a date set on to pick the truck up (I was coming from out of state). Dealer decided to sell the truck out from under me, luckily More

by Conor Hogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samaria Gryce
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Dec 29, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Conor: We did not accept a deposit on the truck you were looking at. You required modifications to this vehicle which we could not guarantee (painting of door handles) before you wanted to pick up the truck. I am sorry you missed out on one of our vehicles as another customer came in and purchased this truck before we had a chance to explain the door handle issue. Had we receipted a deposit on this vehicle, we would have held it for you however we never receipted any monies from you for this vehicle. Please feel free to reach out to me personally. Ian Deveroux, 410-666-9600, ian@donwhites.com

Dec 29, 2020 -

Conor Hogan responded

Ian, If need be I can post screenshots of my communications with your staff. When I spoke with Samaria Wednesday she told me she received my deposit and we were good to move forward pending approval from financial company after the holiday. I contacted her again on Saturday and she told me we were still on schedule and that the truck was scheduled to have the door handles done on Monday and I would pick the truck up Tuesday or Wednesday depending. The door handles were agreed on as part of the deal I negotiated on Tuesday and Wednesday of last week, to say it was an “issue” is ridiculous, you just found someone to pay more for the truck so you sold it from under me. Shady.

December 15, 2020

Friendly service, worked with me until noise in car was found, Staff very friendly, would recommend Don White's Timonium Chrysler Dodge Jeep Ram service department More

by darcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
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Dec 17, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

December 14, 2020

Steve and the guys in used cars made the whole process easy. I got a great truck at a great price! I would highly recommend Don Whites! More

by bjaguar2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barnett January
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Dec 17, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

December 12, 2020

Everyone was very friendly and welcoming from the time I walked in the doors! Rob was extremely patient with me when I had a lot of questions and very knowledgeable. More

by Erowe0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar
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Dec 16, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

December 12, 2020

Great dealership! No pressure and no hassle when purchasing your new car. Very knowledgeable staff. Special thanks to Trevor Hill and Will Williams. These guys know they products and ease the commit More

by MNW1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gonzalez, Trevor Hill, Myles Williams
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Dec 16, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Don White's Timonium Chrysler Dodge Jeep Ram. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

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