Don White's Timonium Chrysler Dodge Jeep Ram

Got there at 10 AM sat there until 3:30Pm so I can be told we don’t have the parts to do the work on your breaks and roaders I asked to speak to a manager he insisted on getting me into a rental so I can told we don’t have the parts to do the work on your breaks and roaders I asked to speak to a manager he insisted on getting me into a rental so I can get to my restaurant on time that they would cover took him up on that, the next day I’m sent an estimate of $2K to get breaks and roaders replaced, not sure if they thought I was some kind of idiot or what I declined, I went back to return the rental and pick up my truck to take it somewhere else, the same manager told me since your not having the repair done with us you have to pay for the rental, almost if they were trying to corner me and bully me, I declined he got frustrated brushed me off in-front of an employee. Told him just get him out of here go get it done somewhere else and don’t come back here. So before I left I made sure to return the favor in-front of his boss and coworker, that he should watch his tone and learn how to speak to people, crappy dealership and they rob people never going back and telling my family to stay away from those crooks that know nothing about customer service. More

My appointment today was fast and accurate. Found some things we need to get done to the vehicle. Found some things we need to get done to the vehicle. More

Needed to bring in for several recalls. They made the process easy and kept me updated on progress. They made the process easy and kept me updated on progress. More

Pleasant staff at the dealership - very clean customer friendly spaces to wait for your car if you choose to do so. Work on the vehicle.was completed on time and delivered back to me washed which I did no friendly spaces to wait for your car if you choose to do so. Work on the vehicle.was completed on time and delivered back to me washed which I did not request. More

They charge me for a oil change and when I bought my truck it was supose to be free oil changes. Not happy about that truck it was supose to be free oil changes. Not happy about that More

I am always treated as an old friend. Attendants are polite and friendly, always remembering personal information from previous visits Attendants are polite and friendly, always remembering personal information from previous visits More

James is outstanding. The Service orientation and focusing on the customer is quite impressive. The best service experience you can have. The Service orientation and focusing on the customer is quite impressive. The best service experience you can have. More

Great customer service. Very efficient and communicated updates though my wait time. Addressing all questions and concerns I had going into the service. Very efficient and communicated updates though my wait time. Addressing all questions and concerns I had going into the service. More

Professional, on time , explained what needed to be done. Courteous and knowledgeable. Clean waiting area Courteous and knowledgeable. Clean waiting area More

The car was serviced in a timely manor and delivered as promised. I have been going to Don White for my Jeep service for 8 years now. promised. I have been going to Don White for my Jeep service for 8 years now. More