Don White's Timonium Chrysler Dodge Jeep Ram

Service department let down ! In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don White and each experience has been a headache ! Not only are they not personable they do not return phone calls in a timely matter or sometime not at all! In July 2014 I took my vehicle in the service department in order to fix the air conditioner. After have my vehicle for several days without a phone call they advised that my vehicles air conditioner was fixed. I then received my vehicle and days later the air was not working again. I contacted them and had to drive 30 mins away in order for them to fix my vehicles air conditioner yet again. At this point they contacted me and advised that it was the vehicles air compressor and that I would have to pay additional for them to replace that. I agreed and days later I received my vehicle back and they advised that the vehicle was repaired. Several days later while in the hospital postpartum my husband drove my vehicle, at which time he noticed that the air was blowing out hot air. Making a long story short it is now March of 2015 and the vehicle is still not fixed and I had to purchase a new vehicle from another dealer where I have had nothing but positIve experices with both the sales department and services department!!! Oh and to top it off a manager kevin Carroll tried to tell me that something was told to me that needed to be fixed that never was told to me and I know for a fact that if it was something in reference to the air conditioner I agreed to everything being fixed due to having a toddler and a newborn in a very hot summer it would not be safe to drive around in a vehicle with no air conditioner ! I will never purchase nor bring my vehicle for service to Don Whites again! More

Service appt I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and it was done quickly and thoroughly. I recommend James and this service dept. I will be taking my car back here for future service needs. -Jillian More

salesman appreciation, and purchase ease Haad a very positive experience with mr bachman, he was very helpful, and friendly, and answered all our questions. and showed us many options to buy Haad a very positive experience with mr bachman, he was very helpful, and friendly, and answered all our questions. and showed us many options to buy.i will and have recomended your dealership to friends and family.i will return for future purchases. More

Price and attitude The margin between the asking price and what I was willing to pay for was pretty close. The manger did not even acknowledge that I was there to buy a The margin between the asking price and what I was willing to pay for was pretty close. The manger did not even acknowledge that I was there to buy a car, more-so that I had the cash with me to pay IN FULL. He wasn't willing to reduce the price to meet my offer. I left and I told the sales guy - "if the price change please contact me". He agreed, but to my surprise three days after I had left the dealership I found out that, DON White's dealership had reduce the price of the car to $8,700.00, when I left the dealership I made mention that I was willing to buy the car for $9,000.00. So I called and I was told that someone else had purchased the car. It is disappointing to know that a business would be run this way. This is the first time I am taking my time to rate any business, I feel obligated to let the public know how I was treat at this dealership. I rate it a ZERO. It is the height of unprofessional-ism that I have ever experienced. I am so disappointed. More

Not happy with service I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was o I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was obviously to delay the warranty. Here it is nine months later, and I am responsible for replacing the engine. Kevin treated me very rude, told me to "file a formal complaint with Chrysler" which I did. He obviously lied to Chrysler, because when Stephani came back on the line she said it was a "misunderstanding" This vehicle has been serviced at Don Whites, and they MIGHT honor the lifetime guarantee on the engine, but have to do "a lot" of diagnostics for which I have to pay.The FIRST step is to pay them $110 to check spark plugs. I will NOT dump money into this dealer. Searches have revealed there is a problem with the manufacturing of the 3.8l in which the oil control rings were incorrectly installed, it is estimated that 40% of the 3.8l are affected. My 2005 Grand caravan with a 3.8l does not burn ANY oil, my Jeep burns a quart every 700 - 800 miles. Back round on me, I was a professional mechanic for 17years, I have been a mechanic my entire life. I used to possess an ASE MASTER certification in automobiles and light trucks, ASE MASTER certification in medium and heavy duty trucks. I carried the same certifications from Michigan state. I changed professions 15 years ago, so I let my certs expire, I state this just to demonstrate I am knowledgeable in service of vehicles. Tom More

Worst car buying experience ever!! We had absolutely the worst car buying experience ever here. This dealership has a host of problems which must ultimately stem from ineffective manage We had absolutely the worst car buying experience ever here. This dealership has a host of problems which must ultimately stem from ineffective management of the staff. The following summarizes our experience: -we made appointments with salesmen twice and each time the salesman was not present and/or didn't have the actual vehicle they confirmed with us on the phone. -the salesman we did end up with was very green and the interaction was quite uncomfortable. After every two sentences he had to "go talk to the manager" which dragged what should have been a 10 min negotiation into a 2 hour ordeal. -we were told that our car was being shipped from the midwest several times on the phone which anticipated arrival dates which got pushed back twice, only to find out 10 days later that the car never actually shipped at all. Utter and complete gross incompetence on their behalf for not following up on this and lying to us!!!! -10 days after we signed a deal with a set price, our stammering salesman called to inform us that actually the cost would be an additional $3000!!!! The senior manager would not honor our deal and we gladly moved our business to Heritage Dodge on Reisterstown Rd and actually got a much better deal and trade-in offer from them. This place is a complete disaster!! Be warned!! More

Don’t go here if you want to buy a new or used car the profession of everyone there is absolutely horrendous, there rode, condescending and they contradict everything they say. We went on a test drive of profession of everyone there is absolutely horrendous, there rode, condescending and they contradict everything they say. We went on a test drive of one of the Jeeps and the whole time the sales men in the back, I believe his name was Justin, playing on his phone and every other jeep we come across he said “Yup I sold that one too” he was extremely arrogant, he had no knowledge of the vehicle we were test driving ether, he had to keep looking through the back seat window and reading off the window sticker. The next day we go back and talk to some other guy, because we wanted to test dive a different vehicle and we got a different sales men. His name started with a J, Jeff, John, something like that, and he was even worse, he did the usual spiel and then he said I’ll pull one up to test drive, but I noticed he never left the building, he disappeared and then came back extremely aggressive, he kept arguing with us and after a while we got the point that he just didn’t want to help us at all. We didn’t ever get to see the car, just the biggest (you know what) I’ve ever had the pleasure of meeting, and I’m not an aggressive guy, but you know its bad when you leave extremely fluster and wanting to beat the living quano out of someone. The worst thing is not even them “well yah there really bad” but it’s that the whole dealership gives the entire brand a bad name, so I give this dealership a zero I would not go here if I was the last dealership on earth, I would rather walk to get where I was going then get a vehicle from them. More

My experience at Don White's was good as far as the My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to Wil My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to William Gonzales. I have never been treated so poorly at a place of business in my life. I'm sure how I was dressed did not help me "fit" his profile for an ideal customer, but my wife and I did not deserve to be talked to and treated as though we were second class citizens. When the total of the vehicles price came up, there was a discrepancy on what the agreed upon total would be (a miscalculation from the sales department, a honest mistake), so of course my wife and I wanted to discuss this between ourselves. During this time, we were interrupted by Mr. Gonzales three times, ultimately saying that if we couldn't afford it, just to walk away and he could reverse the paper work. I personally felt very insulted by his assumption. He did not know our financial situation, nor should that have mattered. The fact is, I could have went to the bank and brought the cash on the spot, but my wife just wanted to make sure the miscalculation was fair. Ultimately, we did end up buying the vehicle, but having to deal with William Gonzales has deterred me from ever going back to Don Whites, or recommending them to anyone as long as he is there. More

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone. More