Don White's Timonium Chrysler Dodge Jeep Ram

They have a great service department. Fast, friendly and efficient. Also, easy to schedule online. Fast, friendly and efficient. Also, easy to schedule online. More

Great service department, James Johnson especially . Just filling space now...eleven, twelve, thirteen, fourteen, fifteen. Just filling space now...eleven, twelve, thirteen, fourteen, fifteen. More

We always receive great customer service at Don White’s Timonium time and time again! Timonium time and time again! More

Courteous service writers, helpful mechanic information, clean facilities and bathroom area,very fast.and knowledgeable cashier. clean facilities and bathroom area,very fast.and knowledgeable cashier. More

I just bought a wrangler Sahara this week and this dealership was about to find one with exact specs and minimize my time in the dealership by preparing paperwork etc way ahead of time. All the pr dealership was about to find one with exact specs and minimize my time in the dealership by preparing paperwork etc way ahead of time. All the proper I dealt with were straightforward and accomplished what was needed to streamline the deal! More

I had my truck there at the dealership to have two opera control arms installed upfront and they forgot to put a knot on one of the upper control arms so then my wheel fell off then I had them to fix it. Th control arms installed upfront and they forgot to put a knot on one of the upper control arms so then my wheel fell off then I had them to fix it. They ended up putting on a whole different upper control arms, not the same ones as I had and now my alignment on this truck is all messed up. The truck is not drivable. I had a brand new front tires and now they are ruined and they are ignoring my calls so if I have a chance to give them zero on the rate I would More

Service was quick and so I had a pleasant experience. Staff were friendly and helpful. Since only an oil change and tire rotation were needed, the price was right too. Staff were friendly and helpful. Since only an oil change and tire rotation were needed, the price was right too. More

Seems like service is slipping a bit lately. I bought my used 2016 Jeep GC back in 2019 and it's now having some issues, to be expected. While Don White's appear to have fixed the issue, I was I bought my used 2016 Jeep GC back in 2019 and it's now having some issues, to be expected. While Don White's appear to have fixed the issue, I was annoyed at a couple of admittedly small things; First. they keep charging me for oil changes, which are lifetime free for me as I bought the truck from them. I mentioned this to the advisor twice "yeah no problem." But there it is, on the bill and I have to wait to get it refunded. Why not flag customers who have lifetime free oil changes accordingly? This has happened before. Second small one - I asked twice can they wash the vehicle while they have it? "yeah no problem." Not washed, filthy. Many places will wash it for you no problem (Jones Junction). Small things obviously but these are the things that can P customers off. Maybe the front staff need some help - they seemed slammed today. How can 2 people keep up with everything? Seems nuts and we, the customers, are noticing. On a positive note I love my Jeep GC and DW's have always done good work. Just these small irritants got to me today. And seeing the harried front office staff trying to juggle 10 things at once. Get them some extra help when it's busy. More

The advisors are very knowledgeable and communicative throughout the process while your vehicle is in their care. throughout the process while your vehicle is in their care. More

There was no pressure and honest pricing. Closing desk was painless. The entire sales process was a little over an hour. The transfered my registration and license plates so no need to visi Closing desk was painless. The entire sales process was a little over an hour. The transfered my registration and license plates so no need to visit the MVA. More