Don White's Timonium Chrysler Dodge Jeep Ram

Sales-bait and switch- Women be ware!! I called Don Whites when my transmission went up on my 2002 Jeep Liberty for the 2nd time. I needed a car immediately. I spoke to the sales person o I called Don Whites when my transmission went up on my 2002 Jeep Liberty for the 2nd time. I needed a car immediately. I spoke to the sales person over the phone and told him that I wanted a 6 cylinder Jeep Cherokee and gave him the specifications I was looking for. He assured me that I had come to the right place. He tried to talk me into a 4 cylinder when I got there and I told him "absolutely not" as I had just driven one at Heritage and it drove like a go cart. He finally said he had the car for me and brought it around. I read the specs on the car that were listed on the window and everything was there except the leather seats. Keenan said they could be installed the following week. We negotiated the price and I left with the new car. On the drive home I noticed that the car was not shifting properly. I called Don Whites and they said that I was just not used to it and to make sure it wasn't slipping into manual mode. I drove it for a few weeks, not happy with the performance. The car hesitates to the point that it is unsafe to make a left hand turn if there is any oncoming traffic. You never know if it is going to move or not. In addition, when I go over a speed bump there is this God awful grinding noise and vibration under the break peddle. Twice, the tailgate has come down on my head while I was standing under it. It doesn't stop even if you try to push it up with your hand. This is a safety issue. What would happen if a child was standing under it when it came down? I switched cars with my neighbor for a day and when he returned with the car, I asked him what he thought. He hesitated and asked me if I liked the car. I said that I wanted to hear his thoughts first. He said, "There is something wrong with your transmission". I called Don White's and took it in for service. They reported back to me that they can't recreate any of the problems. The next time I took it in for service, I again complained about the transmission, the tail gait and the grinding sound, when I picked the car up, again, couldn't find anything wrong. The car continues to slip and bang from behind. This time, I had a service guy who took the car home. He couldn't recreate any of the problems either but said he wasn't so worried about the transmission because that is covered up to 100,000 miles. What? Are you kidding me? Then he proceeds to tell me he thinks it runs pretty good for a 4 cylinder. And there you have it. The lying thieving sales people passed off a 4 cylinder as a 6. There is nothing on the spec sheet to point out if it's a 4 or a 6 cylinder. I took it in last week for the check engine light and they returned it and said they found nothing but would run some updates. When I picked it up after 2 days, I had extremely low tire pressure. They couldn't even be bothered to put air in the tires. 2 days later, the check engine light was back on so I called the service manager directly. I gave him the list of complaints and he said he would try to get some answers and to not loose faith in them. Loose faith? I lost faith when I found out the 6 cylinder car I bought was actually a 4 cylinder. He did call me yesterday to tell me that it appears the thermostat has gone up in my 2015 Jeep Cherokee, it needs new struts, and the tire pressure guage has also gone up. It would really be nice if I got a call from the GM to apologize for what his sales staff did by misrepresenting the car that was sold to me. I bought a new car so that it would be years before I had serious issues with a car. I feel like they wouldn't be blowing smoke up my xxx all the time and trying to get one over on me if I was a man. I would welcome a meeting with the GM and if by chance they can rectify this situation, I would be happy to update my review. More

Arrogant Lying Snobs Where should I start? Let me start by giving a little background on my situation, needed to get a new car as my lease was expiring in a few days and t Where should I start? Let me start by giving a little background on my situation, needed to get a new car as my lease was expiring in a few days and this was my last weekend to purchase a new vehicle. I did my research and I was set on a Durango, that is why I ended up purchasing the vehicle from Don Whites. First off the salesman was arrogant, pushy, and overall rude. Whenever I told the salesman that something was important to me and my wife, he constantly said "it's not a big deal". When finalizing the deal, he promised to throw in all weather mats, when I went back in to the dealership after the sale was finalized he told me that he didn't remember saying that and that he had nothing in writing. After then agreeing to purchase them from the dealership for $75 dollars, I was told he quoted me incorrectly and the price is really $135 plus tax. But when I told him that's not what we agreed on, I was then told once again "it's not a big deal, it's only a few bucks more". After some back-and-forth negotiating with the salesman and finance rep on the price, and other terms I was then told that the lowest APR % I qualified for thru the dealership was with Suntrust for 3.64% even though I told them I was prequalified for 72 month loan at 1.99% from my credit union. The financial rep said that he called my credit union and that wasn't the case and I could only get the higher rate from Suntrust and that I should be happy that I got that. I then asked the rep to start the paperwork with Suntrust and that I would go into my credit union on Monday to get something from them saying I was approved for 1.99% and to hold off on filing the paperwork with SunTrust to which he said "no problem". Come Monday after sitting with a rep at my credit union I was told that no one received a call from the credit union to check on my pre-approved status. I then have the credit union rep call the financial rep at the dealership to explain that I was approved for the lower 72 month rate and to change the paperwork; that is when the financial rep told the credit union rep that the paperwork was already filed and that there was nothing he could do. The reasoning behind the high APR was because the finance rep was rating me on 75 month loan, not 72 like I requested. Apparently when you apply for a 75 month term, it automatically pulls the rate for an 84 month rate. Another issue was when when the financial rep told me that I could enroll in a bi-weekly payment plan and save $$$, he never told me that there was a $399 application fee plus a $1.95 installment fee attached to that agreement. I discovered that once I got home. So after contacting the GM at the dealership and explaining the situation and what had transpired with the financial rep, he told me that "I've known the 'financial rep' for xx amount of years and that doesn't sound like something he would do". What ever happened to the customer is always right? After my conversation with the GM, he agreed to change up the paperwork to include my credit union as the lean holder as long as I was able to come back into the dealership to sign the new paperwork. When I returned to the dealership I met with one of the owners and asked him what the next step was, if I was to contact SunTrust to tell them that the loan was now thru my credit union or if they or my credit union need to contact them. His reply: "Why? The paperwork was never filed", even thought the financial rep told my credit union rep just the opposite and that nothing could be done. If I had more time to visit other dealerships, I would've. I was just in a situation where I couldn't. The salesmans name was Trevor Roy and the Financial reps name was Bill Gonzales More

Purchased a used Jeep Wrangler Dwight Mitchell was friendly, knowledgeable and really went the extra mile to make my car buying experience smooth. I will recommend Don White to anyo Dwight Mitchell was friendly, knowledgeable and really went the extra mile to make my car buying experience smooth. I will recommend Don White to anyone looking for a Jeep, Chrysler, or Dodge. The Sales Manager Patrick helped to move my paper along quickly and painlessly. He also worked with me on some concerns I had,I was really happy with my purchase and the service I received. More

Poor service I did take my car to Don White to fix the heater. The heater was fixed but, the dashboard was making noise, then I noticed about 10 screws on the floo I did take my car to Don White to fix the heater. The heater was fixed but, the dashboard was making noise, then I noticed about 10 screws on the floor-mat. Apparently, whoever opened the dashboard to fix the heater, did not put back the screws. I contacted the service manager and explained the situation. To my surprise, there was no apology from him and, instead of wanting the car back right away to be fixed, he wanted me to bring the car to him in two weeks. I knew by waiting that long it could have damage the dashboard. As a result, I did take the care somewhere else and paid about $200.00 to open the dashboard again and put back the screws. At another time, they forgot to put enough oil in the engine. After the oil change, just to make sure, I checked the oil level which was way low, almost none as indicated in the oil stick. I showed this to a service adviser who added oil. Otherwise, the Hemi engine would have been damaged. I informed the service manager who expressed no apology for this gross oversight. Within the past six months or so, I have had other issues with this dealership as well. Although this dealership is only a few minutes away from where I am, I will no longer want to take the risk for taking my cars to Don White. I have already contacted the Jeep customer relation for this. More

Jeep Service James Johnson is an excellent Service Advisor. He has worked with me over the last several years. Always helpful and very knowledgeable. He keeps my 2 James Johnson is an excellent Service Advisor. He has worked with me over the last several years. Always helpful and very knowledgeable. He keeps my 2011 Jeep Grand Cherokee in top condition. More

Don white jeep I have had excellent service at Don Whites dealership . We have 3 keeps and James Johnson has taken care of us for everything . He has been great and I have had excellent service at Don Whites dealership . We have 3 keeps and James Johnson has taken care of us for everything . He has been great and we would recommend this dealer and anyone to James if you need service. More

Would have appreciated a call. At 11:00 am I left my Jeep Grand Cherokee for an oil change, brake rotation, and two recall items. Patrick Hennessey took my car promptly and I gave At 11:00 am I left my Jeep Grand Cherokee for an oil change, brake rotation, and two recall items. Patrick Hennessey took my car promptly and I gave him my cell phone number to call when the vehicle was ready. At 5:30 pm I called to see if the car was finished, was put on hold, and never did get a person (except the annoying woman's voice repeatedly and continually advertising Don White). At 6:00 I called back to be told the service department was closed, but that I could pick up my car until 8:30 pm. I think the service department does good work, but I would have appreciated a call from Patrick to tell me the car was ready since I needed a ride to the site. I do thank the ladies in the office for their courteous assistance. More

Great customer service! Got my Jeep from Don White's during the last week. It was a great experience. Customer Service is one of the best around the area. Got my Jeep from Don White's during the last week. It was a great experience. Customer Service is one of the best around the area. More