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Don Wood Toyota
Athens, OH
81 Reviews
Don Wood Automotive Group was established in 1985 by the Wood family. We’ve grown into a multi-location dealership group serving Southeastern Ohio. Our locations include Toyota, Ford & Lincoln, Hyundai, and Polaris in Athens, OH, and Chevrolet, Buick, Cadillac, Chrysler, Dodge, Jeep, and Ram in Logan, OH. Since 1991, Don Wood Toyota has proudly served the Athens community. As a family-owned business, our success is built on loyal, hardworking associates and a commitment to customer satisfaction, which remains the foundation of our future. We offer parts, service, and financing solutions to support customers after the sale. Whether you're looking for a new car, used vehicle, or service, Don Wood Automotive meets all your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 81 reviews
November 03, 2009
My contact Information : Michael Salsbury 613-389- 3331 My contact Information : Michael Salsbury 613-389- 3331 I bought a atv from Don Wood Polaris / Toyota in OHIO Don Wood Polaris 1 Townsend Place, My contact Information : Michael Salsbury 613-389- 3331 I bought a atv from Don Wood Polaris / Toyota in OHIO Don Wood Polaris 1 Townsend Place, Athens OH 45701 Local: 740-593-6641 Toll Free: 888-284-8219 Fax: 740-589-3651 Email: dwpolaris@donwood.com ATV WAS DIAGNOSED AT TWO REPAIR SHOPS AND BOTH DETERMINED IT WAS the CAMSHAFT THAT NEEDED REPLACING AND THE CARBURETOR NEEDED REBUILT. Ebay Item number: 200390388700 but it came with a worn out camshaft bad carburetor and burnt out headlights. ( $1123.80 in damage) On the Ebay ad it said " Mechanically sound " I also asked Scott the service manager and Allen the sales person before I bought and asked if machine has any problems. They both said " no it runs fine and their shop checks everything out before they sell atvs " I received atv and it did not work from the minute I received it off the shipping pallet. There is not 1 mile more on the odometer than as shown on the ebay listing from seller Don Wood because I could not use it. There was 3 problems one it would not idle and would stall and two it had no speed over 18 mph and no take off power ( would not spin the tires on gravel even) I contacted seller and he said take it to a shop. The shop fix problem one and it was the carburetor. The next was a bad camshaft The last is burnt out headlights The second problem ( undetermined yet ) the seller said " You bought as is but we can give you a extra $100 dollars to end this" . I said no as I do not know if it will cost more than $100 to fix. He stated "thats all we are going to pay and thats it." My local repair shop here then traced the second problem. It was a camshaft that was very badly worn out . My local repair shop said " there was extensive long term wear on the camshaft and that there was now way any dealer would not have known it had problems as it was backfiring thought the carburetor and the the lifters were making a bad engine sound because the camshaft was worn out" . My repair center said it is obvious they new it was a bad atv and just unloaded it on you. I told Don Wood I do not expect a 6 month warranty but do expect it to run fine as he stated on the ebay listing and his word. When I first bought the atv I paid by Visa and sent them my ID ( drivers license and social insurance number ) and they registered it in my name. Then Don Wood phoned and said " we can not ship it to you being paid by Visa we have to have a certified check so you can not dispute the Visa charge because then they would be out the money " I thought this was odd but I just agreed and then I got them to let me pay by paypal and they credited my visa back and I paid by paypal . Now I know why they did not want to let me pay by Visa because it would have been easy for me to dispute the charge and Don Wood knew the atv was damage so they wanted to make sure I could not go back on them. I think its a shame a Dealer would scam people like this because they have a repair shop with train mechanics they obviously knew there was something wrong with this atv. I talked to another person who bought a atv from them on ebay and he caught them in a lie by checking his atv warranty repair history and Don Wood put some parts on it trying to fix the problem but they sold it broke to another ebay buyer. I have all emails as most of the conversation was through email. What I am claiming is for is the amount it will cost so the atv will run $1123.80 More
by damanshow
Employees Worked With
2
