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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
275 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 275 reviews

May 23, 2025

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hughes
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May 23, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

May 10, 2025

Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. More

by bmans25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave?, 5
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May 13, 2025 -

Don's Ford responded

Thank you for the great feedback! We're happy to hear that our team at Don's Ford ensured your vehicle is road-ready and met your expectations. Safe travels ahead!

May 05, 2025

Everything was great, salesman was easy to talk to rest of staff was polite and friendly. Love new bronco sport More

by FEEDMAN2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Don's Ford responded

It is great to hear that you had a great experience with our team at Don's Ford! Enjoy your new Bronco Sport, and thank you for choosing us! Safe travels until next time!

May 03, 2025

I recently purchased a new Ford Bronco at Don's Ford and the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction. More

by fordforever0
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Don's Ford responded

We're glad to know that you had a positive experience purchasing your new Ford Bronco at Don's Ford! Our team is committed to providing professional and friendly service, and it's great to know we met your expectations. Enjoy the ride!

May 02, 2025

Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More

by LINDABARBERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Don's Ford responded

Linda, thank you for recommending Don's Ford and sharing your positive experience with our sales and service teams! We're happy to know we've consistently met your car needs.

April 21, 2025

Very helpful staff on a very busy day when I just popped in without an appointment. More

by BABICZ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Don's Ford responded

Thank you for choosing Don's Ford! We appreciate your support and hope to serve you again soon!

April 20, 2025

Great service. Joe and Pat were very knowledgeable of the product and the financing Very friendly More

by CAUSTIN3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe and Pat
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Apr 21, 2025 -

Don's Ford responded

Thank you for the review! We will be sure to pass along your kudos to Joe and Pat.

April 20, 2025

Nice people to work with, they will do anything necessary to make you 100% satisfied More

by CHAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Don's Ford responded

Thanks for the review, Chad! We are happy to see that you enjoyed your visit.

April 15, 2025

I was pleased how fast the service was and how friendly the service was to try and help my situation. The results were satisfactory made me relieved.John Mazza was the reason More

by VANBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Don's Ford responded

VANBJ, we're delighted to hear that John Mazza and the team at Don's Ford provided you with quick and friendly service. Thanks for sharing your experience!

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