Don's Ford

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. Great! More

Great help from Matt and Andrew. . they went above and beyond to get me some answers about the vehicle purchase. . they went above and beyond to get me some answers about the vehicle purchase. More

Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff. Not a long wait time which made my day. Friendly staff. More

Associates are very helpful, professional, courteous…. Never a problem at Don’s Ford! I would recommend to friends and family. Never a problem at Don’s Ford! I would recommend to friends and family. More

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency. More

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. long as normal due to being an early appointment. More

I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent. I always work with Jim Marino, a consumate professional. The service department is also excellent. More

Great service team. Made my appt and was taken in on time and work completed in a timely manner. Made my appt and was taken in on time and work completed in a timely manner. More

Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time. More