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Don's Ford
Utica, NY
287 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 287 reviews
October 04, 2024
Great experience. Helpful sales department and service department. Answer all questions. Would refer friends and family. Helpful sales department and service department. Answer all questions. Would refer friends and family. More
by BRAUER5
Verified Customer
October 04, 2024
As always Scott finds exactly what I need and makes everything seem less. I wouldn’t go anywhere else!! everything seem less. I wouldn’t go anywhere else!! More
by BRENDABAKER5
Employees Worked With
October 03, 2024
I wouldn’t go anywhere and and to anyone else to buy a car. Truly an amazing experience and place. car. Truly an amazing experience and place. More
by DRISUCCI8
Employees Worked With
October 03, 2024
Scott was very helpful in getting me out of my lease into a new vehicle to buy. It is always so nice to do business with someone who cares and is so helpful. a new vehicle to buy. It is always so nice to do business with someone who cares and is so helpful. More
by TFRANCO23
Employees Worked With
October 03, 2024
I always have a great experience when I go to Don's ford, I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service More
by LITTLE_RED215
Employees Worked With
October 03, 2024
Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 recommend to a friend 5 out of 5 More
by MRSOLO87
Employees Worked With
October 02, 2024
My experience with the dealership is that they are Very accommodating. Everyone is so kind. accommodating. Everyone is so kind. More
by FREDERIN.FOX
October 02, 2024
Great service! Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. More
by VARIABLESTAR
October 02, 2024
Service advisor Dave, never once returned my calls or gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never once did. When we did get the chance to talk, it was full of incorrect information and telling me I'd get a loaner car tomorrow. Well after 20+ days of that I had to talk to either Mark or John to get anything moved forward. I talked to John for about 5 minutes and had my rental and all my questions answered. This is a real and serious problem here. More
by HOODIEG19
