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Don's Ford
Utica, NY
282 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 282 reviews
March 18, 2025
Matt always provides great customer service and got my car in and out Fast, love dons ford car in and out Fast, love dons ford More
by ORRFAMILY77
Verified Customer
March 08, 2025
I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after the service. More
by JILLWAGNER2001
March 08, 2025
Horrible they literally switched the price without telling us and added over 3k in warranties that I told them not to. I have pictures of everything and have filed. A complaint with the bbb..Be carefu telling us and added over 3k in warranties that I told them not to. I have pictures of everything and have filed. A complaint with the bbb..Be careful! More
by JArmondi122286
Employees Worked With
Sydney and rick
March 05, 2025
Everyone so friendly and helpful. John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had m John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had my Edge serviced but when we do buy it’s always from Scott Risucci! We buy all our vehicles from him! More
by TAMB0
February 23, 2025
Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More
by timika.sims
Employees Worked With
Other Employees :
Mike Cardello
February 19, 2025
They handled my service on time and efficiently. The work was done properly without any problems. The work was done properly without any problems. More
by JFC62
February 08, 2025
From the start to the finish was flawless. The service technician was excellent. Great service The service technician was excellent. Great service More
by KOTOOLE0
Employees Worked With
February 02, 2025
Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More
by BRIANDCOOLEY
February 01, 2025
No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them coming along I called they said they would call me back and never did I would not recommend them More
by HARTNESS_60
Employees Worked With
