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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
275 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 275 reviews

November 15, 2024

Excellent experience from start to finish. Highly recommend. Service dept outstanding as well. Will recommend to friends and family More

by great vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thank you for the fantastic feedback! We're happy to hear that your experience with Don's Ford was excellent from start to finish. We appreciate your recommendations and look forward to serving you, your friends, and family in the future!

November 15, 2024

Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 12, 2024

Easy to deal with will definitely be back ! Paperwork and finance fast and easy as can be . More

by KRATZYS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Don's Ford responded

We appreciate the five stars and look forward to your next visit at Don's Ford!

November 12, 2024

Excellent customer service, very knowledgeable technicians, and very fair pricing is the reason to do business here More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Nov 13, 2024 -

Don's Ford responded

That's wonderful to hear. We'll be sure to provide you with the same level of service every time you visit. Thank you for choosing Don's Ford!

November 10, 2024

I really enjoy employing the valet program picking up my vehicle and returning it after the service is completed, More

by FASNYDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Matt potasiewicz
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Nov 11, 2024 -

Don's Ford responded

Thanks so much for your feedback! We're super glad to hear that you enjoyed the valet program at Don's Ford! It's great knowing our service made things convenient for you. We appreciate you choosing Don's Ford and looking forward to serving you again soon!

November 09, 2024

Scott Risucci was extremely easy to do business with. He knew my needs and wants. Was very receptive to make the deal, price wise. Pleasure to do the transaction with Don's. More

by CANCONA55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Don's Ford responded

Thank you so much for the kind words! We're pleased to hear Scott made the process smooth and enjoyable for you, and that he was able to meet your needs. We appreciate your business and look forward to helping you in the future. Enjoy your new vehicle, and don’t hesitate to reach out to us at Don's Ford if you need anything!

November 09, 2024

The service was much better than the previous one thank you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. More

by johndobrovolc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Don's Ford responded

We appreciate you taking the time to share valuable feedback. we're glad to hear that our service has improved and that you're planning to use the pickup and return option with Don's Ford. We appreciate your feedback and look forward to providing you a five-star experience next time!

November 09, 2024

friendly staff and efficient operation. pleasant waiting area,punctual service and clear explanation of the result of the state inspection More

by MCNIFOGARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Don's Ford responded

Thanks for sharing! We're delighted to hear that you had a positive experience with our friendly staff and efficient service at Don's Ford. It's great to know the waiting area was pleasant, and everything was clearly explained during your visit. If you need anything else at all, feel free to reach out!

November 08, 2024

John was great to work with. Got me right in. I would recommend John to anyone . Thanks again More

by ANGELWELLS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Don's Ford responded

That's wonderful to hear. We hope you'll visit us again soon Don's Ford for more great experiences!

November 08, 2024

In addition to the convenience of pick-up & delivery, services, costs & times communication are punctual. All are exceptional! More

by TOESAGE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hearn
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Nov 11, 2024 -

Don's Ford responded

Thank you for highlighting the convenience and exceptional service at Don's Ford! We're glad to know that our pick-up and delivery services met your expectations. We appreciate your feedback and look forward to serving you again soon.

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