Don's Ford

Easy to deal with will definitely be back ! Paperwork and finance fast and easy as can be . Paperwork and finance fast and easy as can be . More

Contacted Dons Ford for a 2023 Ram 1500. I was very upfront that the truck was for my cousin and her finance. I explained that I would be helping them with the transaction since their Englis I was very upfront that the truck was for my cousin and her finance. I explained that I would be helping them with the transaction since their English wasn’t the greatest. I was dealing with Michael Ferreira who told me that the truck was cherry so I asked him to send me a pic of the original window sticker and a walk around video of the tuck. I noticed that the truck was imported from Canada and that there was a large rock chip in the front bumper. I asked Mike if we were going to have any emission/registration issues since they live in California? He confirmed that they wouldn’t and after some back and forth Mike offered us $1500 off so we left a deposit and started the financing process.  My cousin didn’t have the best credit so she decided to put the truck in her fiancés name. He has A1 credit and a very good debt to income ratio. We went with the dealerships financing and Mike came back with a 9.55% APR (which was high) but they agreed to it anyhow. The plan was to refinance the truck once the truck was in California.  Everything seemed to be going as planned until the next day we got a text from Mike saying that they couldn’t sell us the truck because it wouldn’t pass CA emissions and that they were going to refund our deposit. I called Mike immediately, no answer. I called him again no answer. I texted him to please call us. He responded with a picture of the refund. I called the dealership  directly and was finally able to get ahold of him.  I asked Mike what happened since he confirmed that we wouldn’t have emission issues before we started the deal. I reiterated to him that we didn’t want to run credit and leave a deposit for this truck if it wasn’t eligible to be shipped to CA. Furthermore we didn’t want my cousins personal and sensitive information in the hands of any dealership unless it was to close a deal.  He said “he’s just a sales associate” and to take it up with a manager. He was going to have one call us, which I knew was xx. I called the dealership over the next two days and left messages for managers Alan and Andrew. I didn’t get a call back so I tried again. Finally I was able to reach Andrew who greeted me with a “what do you want” attitude. He was already familiar with the deal and confirmed that the truck wouldn’t pass emissions so I asked for proof. He then switched subjects and said that my cousin didn’t get approved for the loan which was xx since we have text proof from Mike that they were approved for a 9.55% rate. Plus we got confirmation from the bank rep over the phone. I told Andrew that it sounds like someone came in and offered him more money for the truck and being that they have our deposit and ran my cousins credit, it would be very unethical and unprofessional to sell it under our noses. His response was “and?”…. That was his response lol. I told him ok I see where this is going and to look out for my review and he said “and?” This guy is immature and a child and has no idea how to treat customers. This dealership is as slimy as they come. Don’t believe me? Check their yelp reviews. Stay far away from these crooks!!! More

Excellent customer service, very knowledgeable technicians, and very fair pricing is the reason to do business here technicians, and very fair pricing is the reason to do business here More

I really enjoy employing the valet program picking up my vehicle and returning it after the service is completed, vehicle and returning it after the service is completed, More

Scott Risucci was extremely easy to do business with. He knew my needs and wants. Was very receptive to make the deal, price wise. Pleasure to do the transaction with Don's. He knew my needs and wants. Was very receptive to make the deal, price wise. Pleasure to do the transaction with Don's. More

The service was much better than the previous one thank you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. More

friendly staff and efficient operation. pleasant waiting area,punctual service and clear explanation of the result of the state inspection pleasant waiting area,punctual service and clear explanation of the result of the state inspection More

John was great to work with. Got me right in. I would recommend John to anyone . Thanks again Got me right in. I would recommend John to anyone . Thanks again More

In addition to the convenience of pick-up & delivery, services, costs & times communication are punctual. All are exceptional! services, costs & times communication are punctual. All are exceptional! More

Great facility great people great work. Never had any problems with their repairs good job. Never had any problems with their repairs good job. More