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Don's Ford

Utica, NY

4.4
343 Reviews
Call Dealership (315) 864-7100

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

February 02, 2025

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Feb 03, 2025 -

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

February 01, 2025

No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them More

by HARTNESS_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
Report | Print
Feb 03, 2025 -

Don's Ford responded

Hello, I'm sorry to hear about the lack of communication regarding your truck. We strive for timely updates and it's clear we fell short here. Please reach out to me directly so we can address this issue and improve our service moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

January 24, 2025

service was good this time very satisfied things done on time david kept us informed thank you More

by NAPIER116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
david s swald in service dept, John Mazza
Report | Print
Jan 24, 2025 -

Don's Ford responded

We appreciate you taking the time to leave us a review and share kind words about David. We're proud to have him on our team and glad he took great care of you. If you need anything in the future, don't hesitate to give David and the Don's Ford team a shout.

January 20, 2025

everyone did their job communication was good facility is modern and clean. would recommend to others More

by GARYPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jan 20, 2025 -

Don's Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!

January 19, 2025

Dave the service person was excellent. He scheduled a time convenient for me, was knowledgeable, courteous and flexible. More

by MIKERKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
Report | Print
Jan 20, 2025 -

Don's Ford responded

Thank you, we're glad to hear that! When you're ready for your next five-star service experience, the Don's Ford team will be here to assist you. Until next time, drive safe! 😄

January 18, 2025

Pick up and delivery service is so helpful to us. also the text messages were very helpful.to keep us up to date More

by EVANSTC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
Report | Print
Jan 20, 2025 -

Don's Ford responded

We're glad to hear that and so thankful for your review. The Don's Ford team is here to answer all your questions and help you with any future needs. Drive safe!

January 17, 2025

I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live More

by NYCOUNTRYGIRL34606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Marino
Report | Print
Jan 21, 2025 -

Don's Ford responded

Hello, It's disappointing to hear about the delay in addressing your car's issues. We strive for timely service and apologize for any inconvenience caused by this wait, especially given the distance you have to travel. Please reach out so we can prioritize resolving these concerns promptly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

January 16, 2025

Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino, Andrew Street, Billy Melendez, John Mazza, Bill Taylor, Allen Hutchings
Report | Print
Jan 17, 2025 -

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

January 16, 2025

Every one was helpful and everything was fixed in a timely manner. All work was explained well. More

by MMMOISIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jan 16, 2025 -

Don's Ford responded

Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!

January 14, 2025

Long wait, good service, did not do entire check based on the paper for oil change so now I still need to go somewhere else to check things after they find new everything was fine because they didn’t check e More

by BOXERGEMINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 15, 2025 -

Don's Ford responded

Thank you for sharing your feedback with us. We're glad to hear that our team at Don's Ford provided pleasant service, but we're sorry about the oversight during your visit. We'll work on improving this aspect and hope you'll give us another chance in the future! We'd love to earn that fifth star!

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