Donalson Chevrolet Buick GMC - Service Center
Silsbee, TX
888 Reviews of Donalson Chevrolet Buick GMC - Service Center
The service center made it so easy to make an appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service calls that come with purchase of my new car. More
Was greeted by the service tech on arrival. Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me and said my truck was ready. Signed forms and left.Nicole was the service advisor. More
The truck itself, the financing terms and the efficiency of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after g of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after getting my issue resolved, I was met with incredible lack of professionalism and quite frankly, immature behavior. Very odd considering this dealership has particularly high reviews. More
Janna the service rep was very helpful and nice. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. More
Always fast friendly and efficient. Wouldn't go anywhere else. Have been with them for years. Wouldn't go anywhere else. Have been with them for years. More
Always provides excellent service. Meagan runs a top notch operation. All employees are always friendly and helpful. Meagan runs a top notch operation. All employees are always friendly and helpful. More
Jewel and Jana were both very helpful. I had a very expensive repair and it took over a week to get it completed. They were always kind and patient with me when I called. I had a very expensive repair and it took over a week to get it completed. They were always kind and patient with me when I called. More
Great service department, this was my second visit and they got me in and out the same day and worked with my insurance company. I would highly recommend them. they got me in and out the same day and worked with my insurance company. I would highly recommend them. More
The staff is very friendly and efficient, you have a great waiting area, nice and clean great waiting area, nice and clean More
All the service and technicins were very helpfull. thanks to Jewel,Meagan,Nicole,and Jana also Thomasm Johnson thanks to Jewel,Meagan,Nicole,and Jana also Thomasm Johnson More