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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.7
888 Reviews

888 Reviews of Donalson Chevrolet Buick GMC - Service Center

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August 01, 2024

The service center made it so easy to make an appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service More

by CHALMA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Was greeted by the service tech on arrival. Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me More

by nj0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
July 27, 2024

The truck itself, the financing terms and the efficiency of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after g More

by cbaione1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty- he was phenomenal! Not quite sure what happened to him though.
July 24, 2024

Janna the service rep was very helpful and nice. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. More

by kjohnson925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2024

Always fast friendly and efficient. Wouldn't go anywhere else. Have been with them for years. More

by BECKYATHERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Always provides excellent service. Meagan runs a top notch operation. All employees are always friendly and helpful. More

by MGOAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Jewel and Jana were both very helpful. I had a very expensive repair and it took over a week to get it completed. They were always kind and patient with me when I called. More

by CJORDAN1849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Great service department, this was my second visit and they got me in and out the same day and worked with my insurance company. I would highly recommend them. More

by gwoods5987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2024

The staff is very friendly and efficient, you have a great waiting area, nice and clean More

by JACKIE.OSWALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2024

All the service and technicins were very helpfull. thanks to Jewel,Meagan,Nicole,and Jana also Thomasm Johnson More

by THOMASMORE702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Brunner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Wooley
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