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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.7
888 Reviews

888 Reviews of Donalson Chevrolet Buick GMC - Service Center

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January 15, 2024

They were not prepared for original scheduled recall appt for steering wheel replacement. Had to reschedule. We live 40 minutes away. The steering wheel was replaced. But, now the steering is off as the stee More

by shane.reedy
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
January 15, 2024

The windshield was heavily damaged when we bought the truck. Donaldson agreed to fix it. It was supposed to be ordered and us notified when it was ready to be installed. However, after several attempts t More

by rtanton
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keenan Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawne Martin
January 15, 2024

Good place to take truck for service. Wife took my truck in since I don’t work a normal 9to5 job. Too bad they are not open on weekends for oil changes. More

by YORKSTER319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

Very pleased with the results and service that was done the staff was very helpful More

by BMEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

Donalson Chevrolet GMC are always great. They are kind, professional, honest. They are my go to shop. More

by RLDYKES2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

Professional and prompt service Staff is friendly and helpful Waiting area is clean and accommodating More

by KATHYSANGWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

Oil and filter changed tires rotated. Explained upcoming services that I would need. In and out on time. More

by CLUBBBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

I have been a Customer at this Dealership for the past 30-40 years. Probably purchased at least 12-15 vehicles during that time period. Jewel, Janna, Megan and Bob, Service Mgr., have always been very h More

by jug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

They did work without my approval. Not happy about that. It is the first time that has happened. All the other times were good. More

by LWHSR1
Service Time
Recommend Dealer
No
Employees Worked With
Nichole
December 31, 2023

Got an oil change. Service was quick and everyone was so friendly. Nice waiting room. More

by pegeddings1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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