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Donalson Chrysler Dodge Jeep Ram - Service Center

Silsbee, TX

4.6
153 Reviews

153 Reviews of Donalson Chrysler Dodge Jeep Ram - Service Center

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October 15, 2022

Twice I have been there and problem not fixed. I paid for tire rotation, I was charged and my tires was not rotated. They didn't check the tire pressure. Everyone sitting was complaining. My aut More

by glindawashington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I'm not sure
October 15, 2022

Fast friendly service . Customer service reps were very friendly and were very knowledgeable about services offered . More

by yellohawkk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2022

Fast, friendly and very professional! !!! Always a pleasure doing business there. Gets you in and out quick! More

by tcscrownroyal98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
October 14, 2022

Excellent sales and services recommended to my son who also purchased a new truck two days ago More

by mgooch52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
October 13, 2022

Great service dept. Quick service only problems, waiting room seating very uncomfortable. Simple oil change too expensive More

by Dgray00@aol.co
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
October 12, 2022

Everyone was nice just took 2 days to find the trouble. It was a rock stuck in the strut . They called me the first day and said nothing was wrong so I went back up there and had technician ride with me in More

by Maspoon8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

They have gone above and beyond to help resolve any problems we have had with our vehicle. More

by agw12
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim shirey, Dustyn Fraley
October 09, 2022

Came in for a scheduled oil change and tire rotation. Service department got me in quickly and efficiently. Lounge couch is uncomfortable for long waits. More

by wclements0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for your business and for sharing your feedback! (We'll pass along your message on the couch.) -the Donalson team

October 09, 2022

Service with a smile, great timing, friendly staff & very helpful, answered all questions we had. More

by Daggi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2022

The woman I spoke to at my original appointment was great. The woman I dealt with picking up my truck at my second appointment lacked some serious customer service skills. More

by Mphillips
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.