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Donley Ford-Lincoln of Mt. Vernon - Service Center

Mt. Vernon, OH

4.7
163 Lifetime Reviews Review Dealership

163 Reviews of Donley Ford-Lincoln of Mt. Vernon - Service Center

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May 14, 2021

"Dealership on time for my appointment. Clean waiting..."

- jdhannahs

Dealership on time for my appointment. Clean waiting area. Very pleasant to work with. Had the oil changed and then they asked if I had time for thecar wash! Excellent offer and one I had time for.

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Recommend Dealer
Yes
Employees Worked With
Mike Wilson
May 14, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the awesome review! We are ecstatic to hear about your experience and we're glad we could provide you with 5 star service! We hope to work with you again soon!

May 11, 2021

"Went in without an appointment- they took the truck in..."

- dander0

Went in without an appointment- they took the truck in right away. Checked and fixed the tire and we were on our way same day!

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Recommend Dealer
Yes
Employees Worked With
Service manager
May 14, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the wonderful review! We take pride in keeping our customers going and we're glad we could get you taken care of and on your way!

May 07, 2021

"Problem was fixed, but couldn't believe we had to bring a..."

- hessykc

Problem was fixed, but couldn't believe we had to bring a new vehicle back in after only having it a couple weeks. thank you

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Recommend Dealer
Yes
Employees Worked With
May 10, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the review! We are glad to hear that we were able to correct the issue. It is unfortunate that a problem occurred so early on. Please feel free to reach out to our team if you have any other questions or concerns!

May 07, 2021

"My service experience was great as always! The service is..."

- cswan24

My service experience was great as always! The service is done quick, right, and to me it’s done at a fair price. Easy to deal with.

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Recommend Dealer
Yes
Employees Worked With
Service counter employees
May 10, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the wonderful review! We always enjoy hearing from our long-term customers! We will share this with the rest of the team and we look forward to service you for years to come!

May 06, 2021

"As always a great job! Tina always helps me get the..."

- DANA.RINEHART

As always a great job! Tina always helps me get the scheduled maintenance that is needed for the miles that are on my F250 truck

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Recommend Dealer
Yes
Employees Worked With
Tina Beaver
May 10, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the Awesome review! Tina will be glad to hear it! We're happy to have met another customers expectations and we hope to continue to do so for many more years!

May 04, 2021

"I always appreciate the Service Department. They can..."

- cphtjones

I always appreciate the Service Department. They can answer my questions and get the job done completely to my satisfaction. I have Recommended this Service Dept to friends and family.

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Recommend Dealer
Yes
Employees Worked With
Leah, Darla
May 06, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the review and recommendation! We truly appreciate your long-term business! We look forward to working with you for many more years to come!

May 03, 2021

"The service department was very good at finding what was..."

- stormy201854@gmail.com

The service department was very good at finding what was wrong with my car ,did good job. Appreciate it much. I would recommend Donley Ford too everyone. Good service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad
May 04, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the positive review and recommendation! We will share this with the team and we look forward to your next visit!

April 29, 2021

"Excellent service once again. I highly recommend Donley..."

- CENTERBURGHOMES

Excellent service once again. I highly recommend Donley Ford to all my family and friends. The staff is friendly and professional. Tina in service is always great to work with.

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Recommend Dealer
Yes
Employees Worked With
Apr 30, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the great review and recommendation! We love hearing from our repeat customers! We will surely pass this on the Tina, Brian, and the rest of the team and we look forward to working with you again in the future!

April 27, 2021

"Excellent service. Personnel were knowledgeable and easy..."

- wrpaul

Excellent service. Personnel were knowledgeable and easy to work with. Work was completed prior to estimated time to complete. Explained completed work to me. Good experience.

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Recommend Dealer
Yes
Employees Worked With
Apr 27, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the wonderful review! We know that our customer's time is important! We are happy to hear that the team provided you with a timely service! We will certainly share this with the team and we look forward to your next visit!

April 26, 2021

"Service was done right, but one of the ladies at the..."

- HEATHA_09

Service was done right, but one of the ladies at the checkout desk was incredibly rude and kept arguing with me. Sorry she was having a bad day but she was rude with me trying to ask questions.

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Recommend Dealer
No
Employees Worked With
Apr 26, 2021 -

Donley Ford-Lincoln of Mt. Vernon responded

Thank you for the review. This will be assessed as soon as possible. We don't want any of our customers to leave feeling like this. If you'd like to speak more with us about this, please feel free to reach out to our Customer Relations Specialist, Connor. He can be reached at 7403922222 EXT: 3004.

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