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Donley Ford of Mt. Vernon

Mount Vernon, OH

not yet
rated
676 Reviews

1455 Coshocton Ave.

Mount Vernon, OH

43050

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676 Reviews of Donley Ford of Mt. Vernon

September 08, 2020

Routine maintenance and hitch installation were done satisfactorily and in a timely manner, however there is a recall on my vehicle for a drivetrain module update and this was not addressed. More

by Jsmorganrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Sep 08, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to share your experience! We are so glad you chose Donley! Would you mind reaching out to us so we can discuss your Drivetrain Module ? Please call us at (740) 392-2222. Thank you for choosing Donley Ford Lincoln of Mount Vernon!

September 07, 2020

They were friendly and the oil change didn’t take very long. They offered to change the air filter. And gave me a quote for new tires More

by DCOLE.1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Sep 08, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for your 5 star rating and review! We look forward to your next appointment here with us! Thank you for choosing Donley Ford Lincoln of Mount Vernon!

September 06, 2020

Jeff Armstrong an the service staff as well as Rob Ball, Jayme Giffin an the sales staff are always great! Thanks Donley for everything! Much Appreciated More

by Daniel Hinkens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong, Rob Ball, Jayme Giffin
Sep 08, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to leave a review! We are so happy to hear that you were pleased with our team here at Donley! We will pass along your kind words to Jeff, Rob and Jayme! Thank you for choosing Donley Ford Lincoln of Mount Vernon!

September 05, 2020

The service department is clean. The staff is friendly and very knowledgeable about their jobs. The efficiency with which they run the service department, gets the job done in a timely manner. More

by SUSIEABLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah, Tina and Darla, Jim Casebolt
Sep 08, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for your 5 star rating and review! We strive to be the very best and are so glad you are treated right here at Donley! We look forward to your next visit. Thank you for choosing Donley Ford Lincoln of Mount Vernon!

September 05, 2020

It was time to turn our lease vehicle in. We got It was time to turn our lease vehicle in. We got another lease vehicle. Our salesperson worked with us to make it a smooth turnaround. We are More

by DMNICHOLLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball, Jeffrey Renner
Sep 08, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing your experience! We are so proud of Rob and are glad he was able to make your time here at Donley as easy and smooth as possible! Thank you for choosing Donley Ford Lincoln of Mount Vernon!

September 04, 2020

Worked with Jim Casebolt before an liked him very well that's why I requested him. He treated me great like family. No fast talk. More

by kbyers070810
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names, Jim Casebolt
Sep 04, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for your 5 star rating and review! We are so glad to hear you were taken such great care of by Jim. We are so proud to have him as a part of our team! Thank you for choosing Donley Ford Lincoln of Mt. Vernon!

September 02, 2020

Loved everything about the dealership. They were quick with getting me approved and on the road with a new vehicle. Definitely recommending to friends/family. More

by kristens.wbrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Myers
Sep 03, 2020 -

Donley Ford of Mt. Vernon responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience. We look forward to working with you in the future! Thanks again for choosing Donley Ford Lincoln of Mount Vernon!

August 30, 2020

They worked with me and got the best deal the salesman was new but seemed like he had done it for years drove home a nice used car More

by fishingpole250
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Renner, Brandon Beach
Aug 31, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for the five star rating and review! We are so thankful to have Brandon as a part of our team. We will pass along the kind words! Thank you again for choosing Donley Ford Lincoln of Mount Vernon!

August 29, 2020

Good service good work. The staff always nice, always do their best to make my visit a good one. I have never had a bad visit to Donley Ford More

by SGAUGER44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
Aug 31, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for your five star rating and review! We are so glad to hear you had such a great experience and look forward to assisting you on your next visit. Thanks again for choosing Donley Ford Lincoln of Mt. Vernon!

August 28, 2020

I was extremely disappointed in the lack of request that were actually completed. I took my truck in for 2 recalls, shaking in the steering/looseness in the tie rod assembly, and a leaking oil pan. I was to More

by marklthj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Friend, Tina Beaver
Sep 09, 2020 -

Donley Ford of Mt. Vernon responded

On behalf of Donley Ford, I would like to apologize for your frustrating experience with our service department. The situation you described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we'd like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking to you soon. Darla Friend Service Manager (740) 392-2222 x3050

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