Doral Acura

As an owner of an elderly Acura which has always been dealer-serviced. I am familiar with the cost of dealer maintenance, but the benefits of that service include the Acura backing, and in particular the dealer-serviced. I am familiar with the cost of dealer maintenance, but the benefits of that service include the Acura backing, and in particular the knowledge and professionalism of my long-time service advisor, Saili Triana. On this occasion she was able to correctly diagnose the source of a noise which had stumped technicians for quite awhile. Additionally, the actual cost of repairs was BELOW initial estimates. I am not unfamiliar with cars and what makes them tick, but Sally's expertise is always a source of pleasure and gives me confidence that the work I want done WILL be done. She is a credit to the Esserman organization and I hope her value is appreciated. She and employees like her have convinced me that buying another Acura is the right choice for me. More

Exelente trato, exelente servicio, exelente producto, exelente negocio. Una experiencia exelente en todos los sentidos, muchas gracias por todo. Mi esposa y yo estamos muy contentos y agradecidos por tod exelente negocio. Una experiencia exelente en todos los sentidos, muchas gracias por todo. Mi esposa y yo estamos muy contentos y agradecidos por todo. More

Val is always courteous and friendly. Provides the right information and has a great deal of knowledge about my vehicle. Overall this was an excellent service experience information and has a great deal of knowledge about my vehicle. Overall this was an excellent service experience More

Sally has been my service coordinator since two years. She's great at helping me take care of what is needed and scheduling things so its most convenient for me. She is knowledgeable, honest and trustwort She's great at helping me take care of what is needed and scheduling things so its most convenient for me. She is knowledgeable, honest and trustworthy. More

The people I deal with at Esserman International really understand that the car business is all about CUSTOMER SERVICE. There are some many choices (other cars, other dealers) that the only way to keep so understand that the car business is all about CUSTOMER SERVICE. There are some many choices (other cars, other dealers) that the only way to keep somone coming back is treating them well. More

Great customer service and reliable. Great communication at all times. Will always come back when needed. Very happy with my car. Thank you very much. at all times. Will always come back when needed. Very happy with my car. Thank you very much. More

The staff was very friendly and kept me informed of the service process. Job was completed as promised. I am very satisfied with the experience! service process. Job was completed as promised. I am very satisfied with the experience! More

The nearby Honda dealer service dept is the worst. I have had nothing but great service and friendly professional care from Saili Triana-Almeida. She listens to you which is refreshing. She is a great asset had nothing but great service and friendly professional care from Saili Triana-Almeida. She listens to you which is refreshing. She is a great asset to Esserman Acura. Many thanks Saili. More

When my car died after 170k plus miles in less than 9 years, it helped to have a service team that I could trust. I'd been bringing my old vehicle to Esserman for approximately 9 years. It was always s years, it helped to have a service team that I could trust. I'd been bringing my old vehicle to Esserman for approximately 9 years. It was always serviced by Saili Triana's (service rep) team of technicians. Saili always made sure to provide complete information regarding the service needs of my car, which allowed me to make informed decisions. When my car finally died, she provided the options; repair with warranty or get a new vehicle. I decided to get a new vehicle. Saili who works in service, took time away from her duties to personally find a sales manager to handle my new purchase. Needless to say, the vehicle search and subsequent transaction was extremely smooth. Plus, 10% of my total 9 years of service dollars was applied to my vehicle purchase. Can you say sweet deal? The sales and finance managers were straight-up with no games being played. Of course you have to play to negotiation game, but I didn't leave feeling like they'd had there way with me. I found my deal to be equitable for all parties. The delivery of the vehicle was seamless as well. Paperwork signed. Clean vehicle delivered. Sales team walked me through amenities and I was on my way. Follow up calls about the experience from the dealer was also a nice touch. From service to sales, Esserman gets it right and Saili Triana makes you feel appreciated and valued. It will be hard to ever buy from another dealer. More

The service is always outstanding. We continue to return because of the excellent service that is provided ALWAYS!!! Keep up the good work. Thank you...... because of the excellent service that is provided ALWAYS!!! Keep up the good work. Thank you...... More