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Doral Hyundai - Service Center

Doral, FL

4.7
240 Reviews

240 Reviews of Doral Hyundai - Service Center

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July 15, 2024

I am very pleased with their attention to both sellers and their services and personal treatment, clarifying my questions with good disposition and respect. I recommend it More

by martaeli28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Doral Hyundai responded

Thank you so much for sharing your positive experience with us! We're happy to hear that you're pleased with the attention and service you received at our dealership. Providing clear answers with a friendly attitude and respect is what we aim for with every guest. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help. Thanks again for choosing Doral Hyundai!

July 15, 2024

Excellent service, the service advisor Juan Castillo was very helpful on the service need it. More

by Diana Noriega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Jacir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Castillo
Jul 16, 2024 -

Doral Hyundai responded

Thanks a lot for sharing your experience with us, Diana! We're glad to hear that you had excellent service, and we agree—Juan Castillo is very helpful, and we're proud to have him on the Doral Hyundai team. If there's anything else we can assist you with, just let us know. We're here to help!

July 15, 2024

Very satisfied but it surprise me when I see my indash camara was unplug and lens moved to diferente direction than originally set up. More

by jme7350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Doral Hyundai responded

Thank you for your feedback! We're glad to hear you're satisfied overall and apologize for the dash cam issue. Your satisfaction is very important to us so if you would like to, please reach out to us so we can make it right for you.

July 15, 2024

When I go it’s either to buy a car or service and any time I see Johnny Rodrique or Juan Castillo I get excellent customer service each and every time. Good flow up when necessary, offer solutions and wo More

by rtibanear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rodrique
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan castillo
Jul 16, 2024 -

Doral Hyundai responded

Thank you so much for sharing your experience with us! It's awesome to hear that Johnny Rodriguez and Juan Castillo consistently provide you with excellent customer service whenever you visit. Their attention to your needs, follow-up, and dedication to finding solutions that work for you are what we strive for here at Doral Hyundai. If there's anything else we can do for you or if you have any questions in the future, please feel free to reach out. We're always here to help and looking forward to your next visit!

July 15, 2024

mi atencion a la llegada fue problematica, yo tenia cita a las 11 y un senor me dijo que esperara al lado del carro, al ver que iban y venian y nadie me atendia, informe que yo tenia cita a las 11 y entonce More

by Josefina Diez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 16, 2024 -

Doral Hyundai responded

Josefina, Gracias por compartir tu experiencia con nosotros. Estamos decepcionados de escuchar sobre los problemas que encontró a su llegada. Sus comentarios son invaluables para nosotros, y me disculpo por la confusión y los inconvenientes que enfrentó con su cita. Está claro que nos quedamos cortos a la hora de ofrecer el servicio sin fisuras que buscamos. Su recomendación sobre el manejo de citas e información de manera más efectiva está debidamente anotada y nos ayudará a mejorar nuestros procesos en el futuro. Si hay algo más que podamos hacer para compensarlo o si tiene más inquietudes, no dude en comunicarse con nosotros. Agradecemos su paciencia y esperamos servirle mejor en el futuro. Gracias Jusimeydit Canal Gerente de Servicio jusimeyditcanal@lithia.com

Jul 16, 2024 -

Josefina Diez responded

Lo que deben hacer es estar más organizados y preguntar a la gente si ya fue atendido para poderlo Guiar correctamente. Entiendo el volumen que les llega a una misma hora pero con más razón deben tener todo más organizado para que fluya positivamente para todos. Y pienso que no le deben dar el mismo trato de tiempo a los que tienen cita como a los Que llegan para walk-in para hacerle el servicio a su carro. Si no para que uno hace cita entonces, cómo fue mi caso

July 11, 2024

Maximo sold me my Hyundai at the Doral dealership. Be was the worst salesman ever. He yelled at my mother and I and slammed the desk while disrespecting us and telling us to leave because my mom want More

by mgabyfigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Doral Hyundai responded

I sincerely apologize that you had such a negative experience. We always want our customers to feel welcomed and comfortable. I regret that your experience did not meet our high standard of customer service. We take your feedback very seriously, which is why I would like to hear more from you about your visit. If you have the chance and would like to reach out, please do. I will leave my contact information below. Best, Jose Albert General Sales Manager josealbert@lithia.com

June 28, 2024

The advisor, Ernesto, was very patient and tolerant with me. I have had bad experiences with mechanics in the past, and Ernesto went out of his way to make me feel assured that all was going to be well More

by Conchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Galvez (Exceptional!)*****
Jun 28, 2024 -

Doral Hyundai responded

Ernesto and Guillermo will be proud to know they provided you with such a positive experience at Doral Hyundai, Conchi. Thank you for sharing your feedback, and we're here if you need anything in the future!

June 19, 2024

Me encanto Lázaro, un muchacho muy atento y me ayudo a resolver todas las preguntas que tenía acerca de mi carro… Fue muy amable y mi carro Me quedo bien Gracias, por más personas amigables y atentas com More

by Mvicguerra6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Doral Hyundai responded

Nos alegra saber que Lázaro pudo ayudarle con todas sus preguntas y brindarle un excelente servicio en Doral Hyundai. ¡Gracias por compartir su experiencia positiva! Viaje con seguridad y venga a vernos nuevamente cuando podamos servirle.

June 17, 2024

Excelente atencion, comodas instalaciones, muy profesionales., facil de realizar la cita. Atencion personalizada. Muy recomendable. More

by Tomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Jun 17, 2024 -

Doral Hyundai responded

Gracias por compartir tu experiencia positiva con Doral Hyundai, Tomas. Nos alegra saber que disfrutaste de nuestra atención personalizada y nuestras instalaciones cómodas. ¡Esperamos verte pronto!

June 17, 2024

They have improved a lot in the past year. New faces services has gotten much better and the part has been way better the way they handle the people coming in. More

by Marlen conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun
Jun 17, 2024 -

Doral Hyundai responded

We're grateful to hear you've noticed the improvements at Doral Hyundai, Marlen! Thanks for sharing your positive experience with us. We hope to provide you with another five-star customer experience during your next visit!

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