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Doral Hyundai - Service Center
Doral, FL
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Doral Hyundai - Service Center
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September 18, 2023
I highly recommend going to Doral Hyundai for your service needs. I was in a pickle when I realized that my 2023 Hyundai Kona had a Horn Problem. My car horn just stopped functioning from 1 minute to service needs. I was in a pickle when I realized that my 2023 Hyundai Kona had a Horn Problem. My car horn just stopped functioning from 1 minute to the next. I took my car to the dealership where I had purchased it (Potampkin Hyundai Miami) to get the problem fixed. But they could not assist me at the time. In fact I had to wait over 2 weeks for a diagnostic test to be performed on the car. I found this unacceptable because you see, it's a safety hazard and illegal to drive a vehicle without a working horn. Not only this, but my teen son also drives my car. I felt very unsafe and worried. So since they wouldn't give any solution or advise. I called Doral Hyundai. I explained my situation and they happily gave me an appointment the following day and were able to fix my horn in a matter of 2 hours. I can not tell you the relief that I felt. I feel safe driving my car again and no worries when my son drives it as well. Thank you Doral Hyundai. I will be taking my car to you for my future service needs without hesitation. More
by Stefanieh72
Employees Worked With
N/A
September 09, 2023
No recomiendo este dealer a nadie, muy muy malo sobre todo la parte de servicio y en esta parte muy mala experiencia con el senor ROBERTO, en letras grandes para que lo reconozcan. Este senor me hizo ir todo la parte de servicio y en esta parte muy mala experiencia con el senor ROBERTO, en letras grandes para que lo reconozcan. Este senor me hizo ir 4 veces al dealer para un servicio que necesitaba mi carro (pintura y un recall), haciéndome perder tiempo y dinero, saliendo antes del trabajo y nunca pude resolver el problema. No pareciera que este dealer fuera aqui en USA porque todo te lo complican y al final te vas sin resolver el problema. Muy triste que en este lugar trabajen personas como el senor ROBERTO. Que te hace perder tiempo y dinero. Si algo pasa con mi carro no es mi repsondabilidad. More
by Jenny Tase corria
Employees Worked With
Roberto
July 12, 2023
These people are thieves, they charged my aunt $1000 to fix a door handle. It took them a year to fix a recall. I won't be buying anything from Hyundai again thanks to these people. Buyer beware fix a door handle. It took them a year to fix a recall. I won't be buying anything from Hyundai again thanks to these people. Buyer beware More
by mcates629
Employees Worked With
Castillo
June 20, 2023
Es que ni una estrella Les doy es una amargura ir hacer un cambio de aceite con ustedes o estas a las 6 de la mañana o si con suerte te reciben el carro después , que es poco probable .. esperar de 4 a 5 h un cambio de aceite con ustedes o estas a las 6 de la mañana o si con suerte te reciben el carro después , que es poco probable .. esperar de 4 a 5 horas .. por un Servio de que ya esta pago cuando compras el carro .. o buscan más personal, o no ofrecen el servicio , porque simplemente no tienen la capacidad… que desastre .. More
by Mgperozo
Employees Worked With
Cualquiera es lo mismo
December 22, 2021
The worst service by the manager serviceFrank and the The worst service by the manager service Frank and the manager of sale this dealer needs better service for customers The worst service by the manager service Frank and the manager of sale this dealer needs better service for customers More
by Calela3739
Employees Worked With
Frank
January 28, 2021
Pesima actitud del costumer service maltrata a los clientes y no pasa las llamadas esto paso el dia01/21/2021 con el seńor q estaba en la recepcion atendiendo las llamadas el cual no quizo dar su nomb clientes y no pasa las llamadas esto paso el dia01/21/2021 con el seńor q estaba en la recepcion atendiendo las llamadas el cual no quizo dar su nombre ni pasar las llamadas horrible experiencia More
by yumade800
Employees Worked With
Doral huyndai
December 26, 2020
Horrible customer service. This is my 3rd Hyundai and will surely be my last because of the horrible customer service at Doral Hyundai. I took my top of the line Equus car in for a warranty repair and t will surely be my last because of the horrible customer service at Doral Hyundai. I took my top of the line Equus car in for a warranty repair and they gave me a loaner. The next day, I was told I had to pick up my unrepaired car and wait a week for the part to come in. I asked if I could keep the loaner until the car was repaired, and they said no. First time I have ever had to pick up an unrepaired car under warranty and take it back to them weeks later for the repair. More
by AACPalmettoBay
Employees Worked With
Juan Castillo
November 07, 2020
The service is very bad, I bought a car in 2017 and I do all the oil changes at the dealer regularly the last time after waiting for more than 45 minutes, it was 2.30 pm I was attended by a representative, all the oil changes at the dealer regularly the last time after waiting for more than 45 minutes, it was 2.30 pm I was attended by a representative, his name Nicol and he said That no more oil is being changed today, I explained to her, I have been waiting for more than 45 minutes and now you tell me that . More
by yusnierr
Employees Worked With
Service
September 11, 2020
I love the service at this dealership! I have 2 closer dealers to my house but I drive the 30 minutes to this place thanks to service advisors like Juan Castillo. He is amazing at communication and does a dealers to my house but I drive the 30 minutes to this place thanks to service advisors like Juan Castillo. He is amazing at communication and does an amazing job explaining what a car needs in non mechanic terms. He is the reason I continue going the extra miles to see this dealership and why I recommend it to everyone. If you go here for service look for him and you will be very satisfied. I have tried both dealers closer to my home and work but they always leave me unsatisfied. Nothing is explained. Just pay what we ask and get out. But Juan is completely different he happily explained everything until I was satisfied and then made sure to call when he promised. This is my second car from Doral Hyundai and with service like this, it won’t be my last. More
by Hesiga
Employees Worked With
Juan Castillo
June 14, 2020
Bad service deparment Very bad service department you go in nobody talks to you i had to wait 15 min just for the service advisor lady to stop talking on her cellphone rega Very bad service department you go in nobody talks to you i had to wait 15 min just for the service advisor lady to stop talking on her cellphone regarding personal business so i cant state my case same goes for the cashiers they wont even look at you we you are talking the whole department was very rude the only good thing was Jaime Murillo he is the only reason why i'm not giving them one star, once he had my case it was good if you HAVE to go to this dealer talk to him he is the only that cares about what he is doing. After i received my keys the service department didn't know where was car was! so i have to look for my car by myself in a sea of cars but the WORSE part was when i looked at the odometer it had 100 MORE miles! and my car was in for a paint repair doubt they put those miles for testing. More
by Ariel47
Employees Worked With
service
