Doral Lincoln

Bad Customer Service, Liars, Major Mistakes Horrendous customer service. Liars and broken promises. Car has problems that were undisclosed such as dying right after car is turned on. The GM and Horrendous customer service. Liars and broken promises. Car has problems that were undisclosed such as dying right after car is turned on. The GM and Service Manager never returned any of my numerous calls or emails. Used car warranty is total bogus and useless. They also put my wrong home address on all of the paperwork (title, registration, sales agreement), so now I can't get any government ID. Facebook ad for car was totally false. Car did not have any of the following things the ad said it did: navigation, Sirius radio system, cargo net. Ad says heated seats, but they don't work. Stay away and save yourself a massive headache that keeps on giving aggravation. More

Lincoln Luxury Cars at Doral From the moment you enter the Lincoln dealer until you leave, you feel that you are an important customer. My husband and I entered to find out prices From the moment you enter the Lincoln dealer until you leave, you feel that you are an important customer. My husband and I entered to find out prices, specials, discounts and we stayed. My two neighbors have Lincoln cars and my neighbor recommended me to Rolando and he introduced us to Mirta del Rey.  A lovely, integral, sincere and helpful Venezuelan. Service and communication are excellent.  Rolando and Mirta are a team that meet all the expectations of good sellers, each in their area. And we got the best: a luxury american car.  More

Love the Car. Not the Dealership I saw a low-mileage 2017 MKC Black Label listed on their website under the Certified Car listing. I live in North Broward County, so it is about an ho I saw a low-mileage 2017 MKC Black Label listed on their website under the Certified Car listing. I live in North Broward County, so it is about an hour ride to the location. I called twice to confirm that the vehicle was still available and was told it was. Upon arrival, I was told that yes the car was not sold, but was not ready to be seen. (Deception 1) A wasted trip but having blind faith I decided to hang around and negotiate a deal on car I had never seen. My bad. Next I am shown that if I want the CPO status, I have to pay over $1,000 to do so. even though it was listed online as a Certified Vehicle. Outrageous! I have purchased CPO vehicles before and NEVER was told that there was a different price if I want the extended CPO protection. (Deception 2) While this did get negotiated out of the deal, I did have to pay the listed price. Next, I was misled about by trade in. I showed the KBB assessment of my vehicle in fair condition even though my vehicle was in very good condition, but was offered several thousand less. Okay, I understand the tactic. I was then told that the dealership would call Carmax and sell the car to them if they offered more. I received more for my trade but much less than KBB conservative estimate. Later, I see that my old vehicle is listed on your website in your lot. (Deception 3). I bought the car sight unseen on a Friday and Tuesday I still was not going to have my car. I began to get agitated and complained to dealer who finally said that my car would be ready Tuesday at the end of the day. I drove down and expected to see my car in a protected well-lit facility. Nope. I was shown the car for the very first time in a somewhat dimly lit parking lot. Needless to say, I missed a few flaws. The final disappointment came when I did notice what looked like a fresh scratch. I was told they would send me touch up paint (yes, I just spent $25,000 on a car and was being told to touch up the car myself). Add to this I dd not receive the paint for a full week and then only after I sent a message to the salesperson reminding her of her promise. Also, never got a follow up call from the sales person checking in on my satisfaction. I take full responsibility for my foolish actions. Buying a car sight unseen and not be more demanding is certainly my fault. But I have to also say that this dealership also has role in this bad experience. My last two used car experiences were by far a much more professional and pleasant experiences. Ed Morse Cadillac and Carmax NEVER deceived me. They seemed concerned about my satisfaction. Doral Lincoln did not care, and they showed it. More

Paulino Vázquez provided excellent service in assisting me with my purchase of a car here! The process of purchasing a car here went very smoothly with Paulino’s help me with my purchase of a car here! The process of purchasing a car here went very smoothly with Paulino’s help More

Sales Representative Nicholas Garcia conducted himself as a true professional. He was very knowledgeable about the product he was offering, and able to answer every quest Nicholas Garcia conducted himself as a true professional. He was very knowledgeable about the product he was offering, and able to answer every question I posed to him. I am extremely satisfy with his service, and with those employees that also assisted him with the paperwork required. More

great service Antonio is always proactive and friendly with customers, He shows care and empathy and truly shows care for others. I think Antonio and the team genui Antonio is always proactive and friendly with customers, He shows care and empathy and truly shows care for others. I think Antonio and the team genuine shows what Lincoln brand is all about and that's Awesome Customer Service More

Luxury car luxury service with heart Amazing experience with an amazing sales person who made it all seem effortless. Eddie was fantastic! He made sure I received the best deal and made Amazing experience with an amazing sales person who made it all seem effortless. Eddie was fantastic! He made sure I received the best deal and made sure he tailored the offer to exactly what I was looking for! He took his time and walked me through the process he cares for his customers and it shows!! This is the second car I buy from Eddie and I can’t wait for the third! Once again great experience beautiful car I am Absolutely thrilled!!!! More

Excellent service A special thank you to Eddie and the staff at Doral Lincoln purchasing this car was a great experience I appreciate the kindness care and attention gi A special thank you to Eddie and the staff at Doral Lincoln purchasing this car was a great experience I appreciate the kindness care and attention given to me again Doral Lincoln thank you Regards Arthur S. Tompkins IV More

Excelente servicio con la asesora mirta del rey impresionante una mujer increíble y siempre dice la verdad 100 por cien nunca he visto vendedora igual en todo miami he tenido muchos autos y muchos impresionante una mujer increíble y siempre dice la verdad 100 por cien nunca he visto vendedora igual en todo miami he tenido muchos autos y muchos vendedores de todas mirta es la mejor siempre dispuesta a trabajar y que te vallas feli. Feliz en casa todos tenemos Linconl’s por ella nuestra familia es feliz. More

An amazing team of professionals . Was very quick and efficient. Wonderful service. Great deal, I would highly recommend this dealership. They go above and beyond efficient. Wonderful service. Great deal, I would highly recommend this dealership. They go above and beyond More