Doral Volkswagen

Took my car in for battery issue and seat belt system issue, long story short it kept reading and bleeping like I didn’t have my seatbelt. It ocurres at random. Sometimes in the beginning of my drive or issue, long story short it kept reading and bleeping like I didn’t have my seatbelt. It ocurres at random. Sometimes in the beginning of my drive or other times over 20-30 mins into my drive. I explained everything to my service adviser Julio, who didn’t reach out to me until several days after I picked off my car. I didn’t receive my car for another 2 weeks due to, according to Julio, high battery demand at the moment and not enough to go around. Once I picked up my car I was told the seat belt issue was due to the battery being low and that it was resolved. IMMEDIATELY after driving off the dealership my car starts beeping again, with my seat belt on! I turn around and report the issue to Julio, who started apologizing and started paperwork again. A week and a half later I’m told car is fixed and that seat belt sensor was replaced. I drive off no issues! Awesome! 3 days later issue returns… WHAT IS GOING ON?! I have video with time stamp to show issue when it first started up again. Why is service department being so negligent towards this issues. How many times am I going to be lied to? Just fix the xxxx car. You’re wasting everyone time. I need a serious mechanic to quickly fix this issue. More

Nice & clean. Workers friendly. Mr. Cirowell acknowledged available for questioning. Thank you for the complementary of the car wash. Wow. Super clean and shiny. Lol available for questioning. Thank you for the complementary of the car wash. Wow. Super clean and shiny. Lol More

Everyone was awesome . Got what I needed . I wa Avery satisfied with the deal I got . It was a pleasure doing business with esserman international satisfied with the deal I got . It was a pleasure doing business with esserman international More

I have been going to esserman for almost 10 years and this had to be my worst experience. I was told the ac diagnosis would take 5 hrs didnt get the quote on the job till 2 days later. When I dropped o this had to be my worst experience. I was told the ac diagnosis would take 5 hrs didnt get the quote on the job till 2 days later. When I dropped off car there were no loaners no big deal but the enterprise you work with had a line that was probably 2hr long. So I didn't get a car that day. I had to text the following day to findout what was going on with the testing and if there was a loaner which there was. When I decide what I was going to do about the ac. I texted the advisor got no response. I called left a message and got not response. So I took the loaner in to get mime back and finally someone could help me. Most definitely my worst experience at your dealership More

Julio was great but i wanted to do a service that used to cost me $850, I don't remember the right amount i have to look in my records but i coudln't do it because now is $1200.00 pllus I have to do other th cost me $850, I don't remember the right amount i have to look in my records but i coudln't do it because now is $1200.00 pllus I have to do other things is too much. I just did 2 things, oil change and a bar change that cost me $400.00, next time I'll guess, I am going to get at least 5 estimates and see what is best for me. More

It was great! My service advisor was very nice and extremely helpful. A 10 out of 10! Andres called with updates. They also washed and vacuumed the car before I picked it up. extremely helpful. A 10 out of 10! Andres called with updates. They also washed and vacuumed the car before I picked it up. More

Excelente servicio y tremendo servicio al cliente la sala de espera cómoda y tienen cafe complementario siempre están al pendiente y tratan de entregar tu carro lo antes posible. sala de espera cómoda y tienen cafe complementario siempre están al pendiente y tratan de entregar tu carro lo antes posible. More

Great service- knowledgeable and friendly! Would recommend to anyone that is looking for service on their Volkswagen vehicle. Representative was able to get my car done on a manageable time and also recommend to anyone that is looking for service on their Volkswagen vehicle. Representative was able to get my car done on a manageable time and also provided options to be dropped off at any other location within 13 miles with no problem More

Me atendió Julio es muy profesional muy preocupado , buscando siempre el mejor precio y la mejor solución estoy muy complacida con el servicio en general todos son muy buenas personas buscando siempre el mejor precio y la mejor solución estoy muy complacida con el servicio en general todos son muy buenas personas More

Great service and attention. I got a low oil warning and Brian got me in without an appointment to service the car. Mr. Ulloa managed the service on the car. They also got me a ride back to back to and from Brian got me in without an appointment to service the car. Mr. Ulloa managed the service on the car. They also got me a ride back to back to and from my workplace to pick up my car at the dealership when it was ready. Very satisfied with the attention received at this dealership. More