Doral Volkswagen

Excellent service. Robert is very thorough and very customer service driven. It was an excellent experience to service my vehicle at Esserman and dealing with Robert. customer service driven. It was an excellent experience to service my vehicle at Esserman and dealing with Robert. More

Good customer service, fast and efficient, never had any complaints in the past years, would definitely recommend to friends if they were interested in a Volkswagen complaints in the past years, would definitely recommend to friends if they were interested in a Volkswagen More

Questionable Service The service rep kept in communication however I gave a coupon for my service and for the fisrt time had an issue the most important problem was the de The service rep kept in communication however I gave a coupon for my service and for the fisrt time had an issue the most important problem was the dealer offers a service to pick up the vehicle which is great however when My car was returned they drove my car for 41 miles on a trip that was 18 miles and my gas tank was full was returned with over a 1/4 tank used I have pictures of the before and after pretty upset, was not very pleased this time around first time having an experience like this and this does not fall on the service advisor but on the gentleman that picked up my car More

Excellent quality work and Costumer service. Ciro in my opinion is a true class service manager profesional. Very polite and knows how to solve issues, thus delivering results in a quality and Ciro in my opinion is a true class service manager profesional. Very polite and knows how to solve issues, thus delivering results in a quality and timely manner for His costumers. More

Water Pump Replacement Came across a leaking water pump as a consequence of a maintenance oil change. Took it to Esserman International VW where I purchase all my VWs immedi Came across a leaking water pump as a consequence of a maintenance oil change. Took it to Esserman International VW where I purchase all my VWs immediately. Was since scheduled for service the following day. Arrived first thing in the morning and had the work done as expected. Service was quick and breezed through it. In a couple of hours the car was done and ready to go. I could not be more satisfied. The customer service team received the car and moved it to a lift in no time. The tech got on it right away without delay. More

It was a great experience. No hassle!! Vehicle was picked up and dropped off with no issues.. and best part was we were not charged for the service!! Thank you Ciro!! up and dropped off with no issues.. and best part was we were not charged for the service!! Thank you Ciro!! More

Very professional and customer-focused. Their service department is extremely proactive and accommodating to their customers needs and schedules. Getting scheduled maintenance and manufacturer's campai department is extremely proactive and accommodating to their customers needs and schedules. Getting scheduled maintenance and manufacturer's campaign work done on our VW is a stress-free experience. More

Great and fast service.Very polite and helpful.Very Great and fast service. Very polite and helpful. Very enthusiastic and driven. He really help me leave with a new car that I loved. And needed. Great and fast service. Very polite and helpful. Very enthusiastic and driven. He really help me leave with a new car that I loved. And needed. More

Great experience They picked my car up and drop it off for a recall service. Seamless experience; I did not have to do anything. Great service. I recommend it They picked my car up and drop it off for a recall service. Seamless experience; I did not have to do anything. Great service. I recommend it More