Doral Volkswagen

Service took more time than expected for an oil change, multipoint inspection and engine check diagnostic. 2:30 hours. And your price good be a little less expensive. Also, you should send promotions that multipoint inspection and engine check diagnostic. 2:30 hours. And your price good be a little less expensive. Also, you should send promotions that apply to my Touareg. None of your specials apply to my vehicle More

Julio Serra provided great service and attention. Customer service was excellent. Very pleased. Would recommend to other VW owners. If needed, I won’t hesitate to go back. Customer service was excellent. Very pleased. Would recommend to other VW owners. If needed, I won’t hesitate to go back. More

Great service. I had a wonderful experience with Rayner Holmes, Finance Department. He was welcoming and reliable. Thank you for your professionalism. I love my new I had a wonderful experience with Rayner Holmes, Finance Department. He was welcoming and reliable. Thank you for your professionalism. I love my new car! More

Robert is always great to work with and very responsive. He keeps me well inform and if very friendly at all times during my car's service. He keeps me well inform and if very friendly at all times during my car's service. More

Service Great service provided by Greg and of course Francisco is always their to help. My vehicle problem was solved and it running as designed. Thank you Great service provided by Greg and of course Francisco is always their to help. My vehicle problem was solved and it running as designed. Thank you More

fantastic im very happy because i bought my first car and is amazing, the store was perfect, clean and the attention the same, thanks for everything!! im very happy because i bought my first car and is amazing, the store was perfect, clean and the attention the same, thanks for everything!! More

Inspection & Oil Service - Great Job! Fast and uncomplicated service. Had to leave my car over the weekend unexpectedly, but got my courtesy vehicle without any complications. Greg kept me Fast and uncomplicated service. Had to leave my car over the weekend unexpectedly, but got my courtesy vehicle without any complications. Greg kept me updated all the time via phone. Lyft service worked fast and reliable. More

Inattentive & Overpriced I was not checked in upon arrival. The "greeter" did his thing, took my key and alerted my consultant who was busy speaking with a mechanic/fellow VW I was not checked in upon arrival. The "greeter" did his thing, took my key and alerted my consultant who was busy speaking with a mechanic/fellow VW employee. I waited and then approached the consultant who was now printing something out for the VW employee. He was not concerned and just said, "I'll be with you." Another employee with the tablet capable of checking me in, then came around and asked if I had an appointment. I said I did and that I was in a big hurry to get to my daughters soccer game in Broward. Instead of checking me in he alerted my consultant again who was still speaking with the Esserman employee. The second employee with the tablet then proceeded to check in a another customer who had literally just pulled in even though I had already been waiting!! Even the greeter couldn't believe it. I also asked for an estimate on replacing a broken cup holder. I was given an estimate of approximately $255. I declined it due to the price in light of my already large preventative maintenance bill. When I got home, I found the part online for under $30 including shipping!!! So $235 to install a cup holder? Now I feel like I was ripped off on the entire service bill. Will be looking for new service center. More

Very satisfied with the result of the work. I have been an Esserman customer for many years over 10 years. as always good treatment and good relationship customer and service. I was attended by I have been an Esserman customer for many years over 10 years. as always good treatment and good relationship customer and service. I was attended by Greg, very professional and clear with the information of my car. I left my car for a big repair and Greg always informed me how the process was going. detail to detail of how everything was going. Very transparent throughout the work process. I have no complaints. Very satisfied with the result of the work. More

Dealer is super helpful but I thank Ciro for always making sure I’m taken care of and expeditiously at that! Awesome service and personality making sure I’m taken care of and expeditiously at that! Awesome service and personality More