Doral Volkswagen

Above satisfactory My service advisor Bismarck is excellent. He is one of the reason why i decided to purchase two more volkswagens. Quality service is very important to My service advisor Bismarck is excellent. He is one of the reason why i decided to purchase two more volkswagens. Quality service is very important to me. More

Getting new Tiguan Clear information, price work breakdow and demos for jetta and tiguan. Dealer attention was perfect. Tiguan is good, powerful and perfect. I would Clear information, price work breakdow and demos for jetta and tiguan. Dealer attention was perfect. Tiguan is good, powerful and perfect. I would recommend this dealership More

Amazing Tulio is amazing we have been going to him for the past 5 Volkswagen cars. He is a big reason why I keep leasing from Volkswagen. He makes you feel im Tulio is amazing we have been going to him for the past 5 Volkswagen cars. He is a big reason why I keep leasing from Volkswagen. He makes you feel important and helps you get the best deal. My experience at a car deal ship is nonstressful nor as if I need to be negotiating for hours and hours because of Tulio. He makes my car shopping experience nice and easy so I can leave there happy and able to enjoy my purchase. More

Car Shopping Made Easy with Complete Satisfaction My previous car was a 2012 Volkswagen CC in the latter part of its life. After dealing with a few headaches I decided to see what my options would be. My previous car was a 2012 Volkswagen CC in the latter part of its life. After dealing with a few headaches I decided to see what my options would be. I was helped by Claudia which I must admit was probably the kindest sales person I’ve ever met. She did everything she could to help me find the ideal vehicle for the price I was willing to pay. My CC had a negative equity of $6k so my options were limited and I felt I was never going to find a way out. Claudia and the finance representative both did everything they could to get me in a new car. I walked in on Thursday evening to get an idea of my options. I walked out Friday evening with a brand new car. I not only recommend Esserman but highly suggest Claudia. I thank them so very much for everything they did to help me drive away in my new Tiguan. Thank you! More

Great experience Alberto the sales person was patient and the most accommodating sales person I have ever met. He kept me motivated and excited about the deal. He made Alberto the sales person was patient and the most accommodating sales person I have ever met. He kept me motivated and excited about the deal. He made the whole experience fun and enjoyable. I have no words to thank him enough. More

Amazing This is my 2nd car I bought both from Luis Gutierrez amazing customer service, friendly environment, I love VW, will come back for my 3rd. Thank you f This is my 2nd car I bought both from Luis Gutierrez amazing customer service, friendly environment, I love VW, will come back for my 3rd. Thank you for everything!!! More

Excellent service! I have been visiting Esserman International Mall when I had my Kia Sportage and now with my VW Tiguan and the experience hash always been positive. Th I have been visiting Esserman International Mall when I had my Kia Sportage and now with my VW Tiguan and the experience hash always been positive. They really take care of their customers and you always get full explanations of what is being done to your vehicle in advance and the explanations are clear with nothing hidden. I've really come to trust them. This location is farther than my dealer location, but I'd rather driver the distance just for the excellent service. More

Amazing Experience The service department was phenomenal. Starting with Rolando whom is the Service Manager and the entire service team treated me amazing. Fast repair t The service department was phenomenal. Starting with Rolando whom is the Service Manager and the entire service team treated me amazing. Fast repair time. I will definitely buy another car here. Thank you! More

Terrible Experience I was at the dealership last Thursday and purchased a vehicle for the first time. I went into the dealership clueless because I've never purchased a c I was at the dealership last Thursday and purchased a vehicle for the first time. I went into the dealership clueless because I've never purchased a car before, expecting to be helped out. When I got home, I reviewed the contract and realized that I didn’t get the terms I thought I did and unfortunately I wont be able to afford the vehicle. I went back this morning and tried to return the vehicle. I spoke to a gentlemen in finance who had helped me out the day I got the car and was told that the only option I have would be to sell the car back to the dealership or trade it in but I wont get down payment back. I let them know that I lost my job yesterday as well and it would be impossible for me to afford the car. I asked to speak with the general manager and a gentlemen named Sergio Yanoco lied and said he was the GM, then told me that there is absolutely nothing they can do for me. I had no other choice but to leave the car in the lot and give my keys to them. I am extremely upset and cannot express enough how terrible customer service was. More

fast and excellent quality Came into the dealer with an appointment late in the day, since they greeted me (by Gregg) everything was faster than expected and even the final carw Came into the dealer with an appointment late in the day, since they greeted me (by Gregg) everything was faster than expected and even the final carwash was great! More