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Doral Volkswagen
Doral, FL
4,587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,587 Reviews of Doral Volkswagen
April 18, 2016
Excellent Customer Service The experience was great from the moment i walked in. The staff was very friendly and the service was quick. I was in an out in less than 2 hours. Rec The experience was great from the moment i walked in. The staff was very friendly and the service was quick. I was in an out in less than 2 hours. Recommend to everyone who is looking for fast and great service. More
by Amy123
Employees Worked With
Ciro and staff
April 18, 2016
Poor level of service. If I could give this dealer zero stars, I would. The level of service that I had previously experienced has taken a sharp decline. I have taken my If I could give this dealer zero stars, I would. The level of service that I had previously experienced has taken a sharp decline. I have taken my car back to Esserman three times since December of last year and finally said enough is enough. From a wrench left under the hood to mechanical issues that I've found that the service team did not, it's ridiculous. There's a level of service that one expects when taking your car to an authorized VW dealer and this is not what I've been getting. I finally took my car to another dealer and they found problems that Esserman should have caught. Let's face it, vehicle repairs can be costly and while I may not have the funds to fix every problem with the vehicle in one shot, I do expect the service team to notify me of what problems I should fix asap and what I can wait to fix. Don't tell me that my car is in great condition when I KNOW that it's not. I won't be taking my car back to Esserman for service ever again and I'll be sending a letter to VW corporate. I'm extremely disappointed. More
by vwfan
Employees Worked With
Francisco
April 14, 2016
Excellent Service The service on my car was amazing. Very professional atmosphere, the staff is friendly and polite. Great communication with all its clients, explains The service on my car was amazing. Very professional atmosphere, the staff is friendly and polite. Great communication with all its clients, explains thoroughly all issues concerning my vehicle. Best options were discussed and finalized. Outstanding service all around. More
by SemperS
Employees Worked With
Bismarck Guerrero
April 11, 2016
Awesome! The service department is excellent. They are very professional and honest. They took the time to explain the issue my car had. Completed the job wit The service department is excellent. They are very professional and honest. They took the time to explain the issue my car had. Completed the job with in a timely manner. My car is running great. More
by Halfpint
Employees Worked With
Bismarck Guerrero
April 11, 2016
Excellent Service The Service advisor, Ariel, is excellent. This young man took time to explain the issue my car had.Even though the service department made a mistake ( The Service advisor, Ariel, is excellent. This young man took time to explain the issue my car had.Even though the service department made a mistake (installed a battery that was different than what I have ordered in this department), Ariel was able to solve this issue in ten minutes after I found the mistake and went back to tell him in the same day. We satisfied with the service! More
by dongcar
Employees Worked With
Ariel
April 09, 2016
Excellent customer service! We have a great experience every time we bring our car in for service. The service advisor we normally work with is Ciro. He is always attentive and m We have a great experience every time we bring our car in for service. The service advisor we normally work with is Ciro. He is always attentive and makes sure that our car is well taken care off. He is honest about any issues our car has and doesn't try to sell work that is not needed. I would always recommend someone to have their VW serviced here. More
by y.manso
Employees Worked With
Ciro Ulloa
April 08, 2016
Great team! Since I began looking at cars, everything about this dealership was great. Yesterday I got my first flat tire in this car, and all I had to do was cal Since I began looking at cars, everything about this dealership was great. Yesterday I got my first flat tire in this car, and all I had to do was call the dealership and they transferred me to their roadside assistance team and I was good to go in less than an hour. Everyone is friendly and try to give you the best deals possible. I usually hate reviewing products, but this service and dealership really deserves the time because they do great work with their customers. They really are all about customer satisfaction! More
by Mariblancoo
Employees Worked With
Francisco Mora, Carlos Sosa
April 07, 2016
Scheduled routine service experience Everything was extremely efficient, just as planned. The staff was friendly and engaging. I was in and out with no issues or complications. A very pos Everything was extremely efficient, just as planned. The staff was friendly and engaging. I was in and out with no issues or complications. A very positive experience. Great job! More
by Igor Alonso
Employees Worked With
Bismarck Guerrero
March 31, 2016
Great customer service Everyone here is very attentive and helpful and with great customer service skills. They go out of their way make you happy . They wash your car at t Everyone here is very attentive and helpful and with great customer service skills. They go out of their way make you happy . They wash your car at the end of service and they have complimentary coffee and donuts . More
by Kiarah
Employees Worked With
Felix Rodriguez
March 29, 2016
Best service ever Every time I go to Esserman at International, I receive the best service Bismarck Guerrero takes care of my problem as soon as possible in an efficien Every time I go to Esserman at International, I receive the best service Bismarck Guerrero takes care of my problem as soon as possible in an efficient and fast way. I highly recommend this dealership. More
by ramos7845
Employees Worked With
Bismarck guerrero
