Doral Volkswagen

Excellent Service Center I have been to this dealership multiple times for maintenance and repair of my Touareg TDI, every time I have left satisfied.Ciro Ulloa has provided e I have been to this dealership multiple times for maintenance and repair of my Touareg TDI, every time I have left satisfied.Ciro Ulloa has provided excellent customer service consistently. He also has always returned my call quickly and answered any questions I had. This time I also notice that they cleaned it very well. They even put tire shine. Previously I would get the car with dirty spots on the outside and only the driver side vacuumed. I would recommend this service department. More

Service Horrible experience. All this chaos is because Mr. Esserman is not able to be there due to his health condition. I will never visit this place again Horrible experience. All this chaos is because Mr. Esserman is not able to be there due to his health condition. I will never visit this place again. Unproffesional staff, lies left and right staff not trained. I even had an argument with a staff member because he was making fun of me because my car was not ready after 8 hours of being sitting there just for a regular maintenance and last but not least the General Manager of the dealership was acting like what I have experienced in that dealership is normal for them. I am going to take my car to another place because I am not even convinced that they did the maintenance job to my car as they were supposed to. Show quoted text More

Awesome Excellent and fast service. Nice and friendly people. Very comfortable waiting area. Don't remember the name of the person who took care of me but it Excellent and fast service. Nice and friendly people. Very comfortable waiting area. Don't remember the name of the person who took care of me but it is the same with all the service people. Highly recommendable. J. Troconis More

Loyal customer I have been going to Esserman VW for many years. Since my most recent purchases in 2014, Bismarck has been my service advisor and is not only attentiv I have been going to Esserman VW for many years. Since my most recent purchases in 2014, Bismarck has been my service advisor and is not only attentive but very kind. I have always had great service and, for the most part, get my car back on the same day. More

Excellent! From the very beginning when I purchased my vehicle 2 1/2 years ago the customer service was very good. I've taken the car to be serviced and everyon From the very beginning when I purchased my vehicle 2 1/2 years ago the customer service was very good. I've taken the car to be serviced and everyone from the receptionist to the parts managers provide excellent service. The are very courteous and helpful. Great place! More

Regular service checkup Between my wife and I this will be the third Vw we've purchased at Esserman Vw. We continue to purchase our vehicles here because the service and qual Between my wife and I this will be the third Vw we've purchased at Esserman Vw. We continue to purchase our vehicles here because the service and quality is simply stellar. This past weekend I took in my car for service, the family and I did a little shopping at the mall down the street and before we could even pay my vehicle was ready for pickup. Ciro and the rest of crew always meet our expectations, and we couldn't be happier with our dealership and service department. More

20K see service I took my car in for the scheduled 20k service appointment and was in and out in no time. The staff was friendly and courteous, including Bismarck Gu I took my car in for the scheduled 20k service appointment and was in and out in no time. The staff was friendly and courteous, including Bismarck Guerrero. Esserman even has a play room for children, which helped me out tremendously, because I took my 5 year old with me. Two thumbs up!!! More

SERVICE ZERO STARS. I WONT BUY ANOTHER VW NEVER AGAIN SERVICE ZERO STARS. I WONT BUY ANOTHER VW NEVER NEVER NEVER AGAIN. HORRIBLE CUSTOMER SERVICE BOTH IN INTERNATIONAL AND IN WESTON.Today was the third t SERVICE ZERO STARS. I WONT BUY ANOTHER VW NEVER NEVER NEVER AGAIN. HORRIBLE CUSTOMER SERVICE BOTH IN INTERNATIONAL AND IN WESTON.Today was the third time I went to this place (for three different reasons) and they didn't resolve my issue. First time I waited for three hours with an appointment and they told me they didn't have the time to finish the service. Second time my right headlight was liking water, they told me is normal for VW to lick water under certain weather circumstances, of course I didn't believe such a lie, and went to another dealer (40 minutes driving) and they resolved . I purchased my GTI in August 2015, today (Feb 2016), six months later, my key battery is not working, I went to change it for warranty and they told me that I had to pay $10. I requested to talk to the manager and he couldn't care less. He put the battery without asking me, but I refused to take it. I'm not gonna pay not even one penny for something that should be warranty, but the worst of all is the attitude of everyone there. Pure excuses, and only excuses, no one takes responsibility and avoid helping you at all cost. More

Great service department! Service department there is very busy. ..so expect extended wait time if you don't have an appointment. However, Ciro Ulloa was an excellent service Service department there is very busy. ..so expect extended wait time if you don't have an appointment. However, Ciro Ulloa was an excellent service technician. Was extremely helpful in finding a solution to my needs!! More

Tranqu Service For my VW tiguan I recently take my Tiguan for tranny fluid service and they solved other problem I wasn't aware of! Front brakes, injector malfunctioning and bushings I recently take my Tiguan for tranny fluid service and they solved other problem I wasn't aware of! Front brakes, injector malfunctioning and bushings problems. I'm coming back for sure. Great service More