Doug Smith Kia

Gah, I really hate negative reviews. .. but maybe it will generate some positive change. I've been a loyal customer of Doug Smith for nearly a decade. I have purchased multiple new cars .. but maybe it will generate some positive change. I've been a loyal customer of Doug Smith for nearly a decade. I have purchased multiple new cars from them and have referred about a dozen customers including my own family. My family currently owns 3 Kia/Hyundai cars. I'm a little stunned at my poor service interactions in the past few months with Doug Smith Kia Service. I can't really in good conscience purchase another car from Doug Smith or refer a friend when their service department treats customers poorly. I can't buy another Kia / Hyundai when I have no confidence in their service department when a mechanical problem comes up. When a service rep like Luis is unresponsive to questions and communication regarding a potential 5k repair It is frustrating. When Luis then requires me to physically come to the dealership rather than having a phone conversation to talk through it, it is more frustrating. It also puts me in an awkward situation. I basically had to take time off work and drive 40 minutes each way to have a conversation that could and should be handled over the phone. That's not good service folks! I expressed my frustration over this process to Luis he says something like, "Look, you aren't my only customer". Then I expressed my increasingly intense frustrations to the Service Manager Brad Holt and he responded by saying something to the effect that, "If you don't like it, you can take your car keys and go somewhere else." So in the end I passed up on the repair, took my keys, and went somewhere else. I had another mechanic complete the repair and it was 1/2 the price and 1/2 the time as it would have been at Doug Smith. The end result is that Doug Smith has lost a loyal car-buying customer and I'm left looking for a dealership and a new automotive brand (other than Kia / Hyundai) that I can trust. Honestly, It's disappointing and is a loose / loose for each of us. Be careful when you tell someone to "take their keys and go somewhere else" they are likely to follow your advice. In fairness... they did refund about $200 in repairs that were completed as part of their incorrect diagnosis, but that not great service it's just damage control. I hope others have a better service experience. Happy Driving! More

We worked with Greg on buying a new Kia Forte. The process was straightforward and fair. It's hard to find honest dealers these days, but Doug Smith Kia treated us well. It was worth driving a lit The process was straightforward and fair. It's hard to find honest dealers these days, but Doug Smith Kia treated us well. It was worth driving a little further to work with them. More

cant say enough about what a great experience we had at this dealership. was approached by Skylar. his knowledge about their product is outstanding. he knows his stuff which made us feel comfortable. if i this dealership. was approached by Skylar. his knowledge about their product is outstanding. he knows his stuff which made us feel comfortable. if i knew our experience would be this informative and wouldnt make me feel pressured, we would have bought a car a lot sooner. he answered all our questions. He made the process go smoothly and was efficiently. highly recommend this dealership because of great employees like Skylar. would definitely buy from again. More

Greg helped me find a excellent car for me, a 2024 Kia Seltos. Very professional and freindly, gave me 100% confidence in the purchase I made and couldn't be happier. Would recommend to anyone searching f Seltos. Very professional and freindly, gave me 100% confidence in the purchase I made and couldn't be happier. Would recommend to anyone searching for a new or used car. More

They were super friendly and kind to us since the first call! They had the car I was looking for ready for me when I arrived and treated me and my family with alot of respect and kindness! Thanks so Much G call! They had the car I was looking for ready for me when I arrived and treated me and my family with alot of respect and kindness! Thanks so Much Greg! More

Brandon approached us pleasantly when we arrived and was very friendly and helpful. We drove 2 cars that day and received great information from him. We came back a week and Brandon was busy and introduce very friendly and helpful. We drove 2 cars that day and received great information from him. We came back a week and Brandon was busy and introduced us to Drew who helped us drive 2 more cars. Both of them were great to work with and after a month or so of shopping around new and used cars, we bought the Veloster N from them. Not pushy, relaxed environment, and great help. More

Best place to purchase or service a vehicle. The Smith family really cares about their customers. I just bought a 2023 Kia Sportage and it is the best car ever. I love these guys. The Smith family really cares about their customers. I just bought a 2023 Kia Sportage and it is the best car ever. I love these guys. More

We have worked with Brandon Anderson in purchasing Kia Tellurides for the past 3 years. Brandon is great to work with and very responsive. Just picked up our 2022 Telluride Wolf Gray two days ago. Bran Tellurides for the past 3 years. Brandon is great to work with and very responsive. Just picked up our 2022 Telluride Wolf Gray two days ago. Brandon had it already to go when we arrived and he made the sales process very streamlined. We will be back to buy more cars from Doug Smith Kia and also Doug Smith Subaru. (We purchased a CrossTrex Subaru from Doug Smith in March 2022 and we love it! More