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Doug Smith Subaru
American Fork, UT
43 Reviews
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Showing 43 reviews
August 26, 2021
What an experience I had! I worked with Dave Elsberry and he was so very patient and helpful and knowledgeable. Ask for him when you go to Doug Smith Subaru in American Fork. The dealership is right off of he was so very patient and helpful and knowledgeable. Ask for him when you go to Doug Smith Subaru in American Fork. The dealership is right off of I-15 and easy to get to. I have had 6 Subarus, so i can recommend the cars also. (4 Outback, 1 Crosstrek and 1 Forester--that we drove for 16 years until someone ran a red light and hit it. He is helping us right now. More
by subarufan
Employees Worked With
Dave Elsberry
February 20, 2021
I have been taking my Crosstrek to Doug Smith Subaru service center since i purchased my car 2 years ago. I drive from Draper to American Fork because of the excellent service they provide. My last se service center since i purchased my car 2 years ago. I drive from Draper to American Fork because of the excellent service they provide. My last service Appointment Ashlyn got my car serviced quickly which I appreciate I wouldn't trust my car with anyone else. I highly recommend Doug Smith Subaru service center. More
by MattPino
Employees Worked With
Ashlyn
February 07, 2021
What can I say.My mother in law bought 2 and my Aunt What can I say. My mother in law bought 2 and my Aunt bought 2 and we just bought our first one from Craig. He and John are an amazing team. At no ti What can I say. My mother in law bought 2 and my Aunt bought 2 and we just bought our first one from Craig. He and John are an amazing team. At no time did we feel pressured or pushed. They let your need and their vehicles sale themselves. Great friendly folks. My advice is if you want a great vehicle without the haggling. Craig at Doug Smith in AF is your man. They are my go to from now on. More
by RenoTris
Employees Worked With
Craig Tedesco
November 05, 2020
Craig Tedesco is the best salesman I have worked with. He every straight forward. I have just purchased a 2020 Subaru Outback and I’m very happy with my purchase. every straight forward. I have just purchased a 2020 Subaru Outback and I’m very happy with my purchase. More
by Lydia
Employees Worked With
Craig Tedesco
September 16, 2020
Well, I have an 06 Tribeca that I have had since 07 and the service did the head gasket at 155000. I'm at 227000 and the gaskets failed again. Should never have happened, dealership didn't see fit to do it the service did the head gasket at 155000. I'm at 227000 and the gaskets failed again. Should never have happened, dealership didn't see fit to do it properly. That being said, I've spent over 5k at the service department between my car and my daughter's. Stay away from this service department, incompetent. Now the worst part, I went to see about purchasing a new Subaru from them. I wanted to see if they might take my old Tribeca for a trade allowance. The salesman looked at my Subaru and said, and I quote, "we don't have a cash for clunkers program". My Subaru has 227k. I've owned Subarus since 1985 and Subaru used to be hailed for it's longevity. My Tribeca is not beat, pearl white and LOADED. A Subaru dealer states their older line is a bunch clunkers. Done with Doug Smith. I tried and tried for years, they FAILED. Do yourself a favor and go to Nate Wade or Mark Miller for your Subaru needs. More
by zeegermans22
Employees Worked With
Nelson Mousques
April 25, 2020
The entire sales team from start to finish were amazing!!!! You guys rock!!! And a shout out to Mike brown!!!!I love love my new crosstrek!!!!! amazing!!!! You guys rock!!! And a shout out to Mike brown!!!!I love love my new crosstrek!!!!! More
by katrynanicol
Employees Worked With
Mike Brown, and Rich
November 15, 2019
Friendly and laid-back This dealership is a pleasure to work with. Of the 3 dealerships I visited while buying a car they stood out as by far the most laid-back and least s This dealership is a pleasure to work with. Of the 3 dealerships I visited while buying a car they stood out as by far the most laid-back and least stereotypical in terms of salesmen. In our area at the moment there are several billboards advertising "no pressure" sales. Dough Smith is not one of them, but I found them to be most exemplary of that advertisement. Mike Brown was fantastic. He gave me whatever time I needed to test other vehicles, helped me order the exact car I wanted, and was responsive and efficient in addressing the small hiccups along the way. Even with the few issues that occurred during this process it was incredibly easy and relaxed buying a vehicle from Mike and Doug Smith in general. I came on the recommendation of friends who'd had the same experience and would like to throw my name onto this ever-growing pile of incredibly pleased customers. More
by ggw_security
Employees Worked With
Mike Brown
February 03, 2019
Great people to work with I just want to say thank you to Doug Smith Subaru for the purchase of my new used Subaru Impreza. I would especially like to thank Mike Brown for all I just want to say thank you to Doug Smith Subaru for the purchase of my new used Subaru Impreza. I would especially like to thank Mike Brown for all of his help in securing my new vehicle. More
by EJ
Employees Worked With
Mike Brown
August 22, 2017
Friendly and efficient I didn't buy my car at this dealership, but they still treated me like a valued customer. I bought the car used at a Hyundai dealership. I brought the I didn't buy my car at this dealership, but they still treated me like a valued customer. I bought the car used at a Hyundai dealership. I brought the car in for a repair covered by the factory warranty. They were friendly and professional, and they also found an outstanding recall issue and repaired that. They handled it all quickly and provided above-and-beyond service. Refreshing! More
by karent
Employees Worked With
Service manager and shuttle drivers
