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Douglas Jeep Chrysler Dodge Ram
Venice, FL
1,477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,477 reviews
March 03, 2026
I work in the automotive business and recently tried helping one of my customers who had their Jeep serviced here. What happened next was extremely concerning. After spending nearly $5,000 with this helping one of my customers who had their Jeep serviced here. What happened next was extremely concerning. After spending nearly $5,000 with this service department, the original issue still isn’t fixed. The explanation we received afterward was essentially “no clue.” We were told the batteries had to be charged and that there’s “something electrically wrong” that they cannot diagnose. As someone in the industry, that response is unacceptable after charging a customer thousands of dollars. If the problem couldn’t be properly diagnosed, replacing expensive parts beforehand raises serious questions about the diagnostic process and how those repair decisions were made. Dealership service departments are supposed to have the highest level of training, diagnostic equipment, and technical support. Charging a customer $5,000 and then admitting you can’t diagnose the issue is not what anyone should expect from a professional service department. I was simply trying to help my customer get their vehicle repaired properly. Unfortunately, this experience did the opposite. Very disappointing. More
by JOE BORST
Employees Worked With
John Grupe, John Rangeloff
December 27, 2025
Have worked with this dealership for many years. Just bought a new car for my wife the weekend before Christmas and got an exceptional deal. Zack, my salesman is one of the best they have, however, Just bought a new car for my wife the weekend before Christmas and got an exceptional deal. Zack, my salesman is one of the best they have, however, the other sales people there are just as good. I have bought over seven cars from them and eight or nine of my friends have bought there as well. So if you’re looking for someplace where you can go and make a deal, you can still get one here! More
by macmckee2
Employees Worked With
Travis Cowart, Zach Smith
August 29, 2025
HORRIBLE AND DECEITFUL! !!! I brought my vehicle there for service which was a nightmare in itself. While my truck was there it was tightly parked outside for a couple of w !!! I brought my vehicle there for service which was a nightmare in itself. While my truck was there it was tightly parked outside for a couple of weeks. When I recieved my truck back, it had two scratches towards the rear, I had scratches in my tint and the doors panels were not secured at all and just hung on the door. One of the rear scratches was very deep and I expressed my disappointment with the service crew (who were helpful to a point). Management now... at this dump is abhorrent. They have a phone recording about how this is a family dealership blah blah blah... I would look for another dealership to purchase a vehicle from. If you have a problem, good luck with these lying, dishonest "family oriented" idiots. I have an extended warranty through a private company and these customer service jokesters could care less about my vehicle. Do yourself a favor and STAY AWAY!!! They will fake smile you to death and lie in your face. More
by twildrick63
Employees Worked With
John Cushman, Travis Cowart
July 15, 2025
First time at Douglas Jeep and was not disappointed … I worked with Debby Walsh and she was fantastic! Never felt pressured and she always made me feel like I was a priority in her day. I bought the car of worked with Debby Walsh and she was fantastic! Never felt pressured and she always made me feel like I was a priority in her day. I bought the car of my dreams and would not hesitate to recommend her to my friends and family! More
by Katie M.
Employees Worked With
Debby Walsh
March 27, 2025
Huge shoutout to Justin Kier over at Douglas CDJR in Venice he hooked me up with new truck and was professional and got me more than I could have dreamed of having. Him and the salesman Zach did a great Venice he hooked me up with new truck and was professional and got me more than I could have dreamed of having. Him and the salesman Zach did a great job More
by Devan Smith
Employees Worked With
Justin Kier, Zach Smith
March 25, 2025
Caden took care of me was very straight forward and honest with me and my situation and followed up day by day on my 2023 dodge charger would recommend him to my own Fam honest with me and my situation and followed up day by day on my 2023 dodge charger would recommend him to my own Fam More
by deshanwdre
Employees Worked With
Caden Hays
