Douglas Jeep Chrysler Dodge Ram
Venice, FL
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I recently had an extremely disappointing experience with this dealership. After placing a down payment on a Dodge Challenger Scat Pack listed at $42,000, I embarked on a 6 hour road trip to collect my new c this dealership. After placing a down payment on a Dodge Challenger Scat Pack listed at $42,000, I embarked on a 6 hour road trip to collect my new car. However, halfway into my journey, I was informed that the car had been dispatched on a transporter. To add insult to injury, it turned out the vehicle was sold out from under me and ended up at an auction. Another dealership in Arizona ultimately purchased it. Scott Essex, the salesperson, and Jason, the finance manager, were the individuals I dealt with during this process. Their inability to find a resolution was astounding. They promised me that they would "hook me up" with a great deal since this was their fault and not mine. Instead of assisting me with a fair deal on a alternative vehicle, they nudged me towards a more expensive model, even when my initial choice was priced at $42,000. This kind of service is unacceptable, especially considering the commitment and effort I had shown. Potential buyers, proceed with caution. More
I stopped by with a few questions about my recent purchase of my jeep. I was greeted by a sales person Justin who took the time to help me with my car. Will definitely be going there next time I need purchase of my jeep. I was greeted by a sales person Justin who took the time to help me with my car. Will definitely be going there next time I need a new car. Great atmosphere as well and great group of people. More
Been a customer for 20yrs just got a 23 Grand cherokee, was one of the worst experience I have ever had.Its been over 4 months and still haven't received what was promised and the worst part is they never was one of the worst experience I have ever had.Its been over 4 months and still haven't received what was promised and the worst part is they never call you back and keep you informed. I really miss Pete the salesman and don't think I will be getting another vehicle from them! More
The team at Douglas Jeep was awesome. They made the car buying process simple, fair and straight-forward. Emilio Scalese, my salesperson, was friendly, knowledgeable, and easy to work wit They made the car buying process simple, fair and straight-forward. Emilio Scalese, my salesperson, was friendly, knowledgeable, and easy to work with. Emilio was always available to answer any questions before and after my purchase. More
Maricela Santos is the type of salesperson I always want to meet when looking for a new vehicle. She was courteous, inquisitive to our needs, and professional. I can’t say enough about the service and work to meet when looking for a new vehicle. She was courteous, inquisitive to our needs, and professional. I can’t say enough about the service and work she put into making sure we were happy with our vehicle. Somehow the service department wasn’t getting the vehicle ready as quickly as they should have. She stepped in and moved the process along. She even had 3 other customers she was working with at the same time. We are so happy with her service that we will be asking for her when we are needing a new vehicle. Douglas Dodge should be thankful they have her as their employee. More
Gary and Alex were great! ! They went above and beyond to help me be able to purchase my new vehicle! 😊 They were both very nice and professional! ! They went above and beyond to help me be able to purchase my new vehicle! 😊 They were both very nice and professional! More
Our salesman Justin was wonderful. He listened to what we wanted and made it happen. Justin wasn’t pushy or overbearing and the whole transaction was super quick and not a bad experien He listened to what we wanted and made it happen. Justin wasn’t pushy or overbearing and the whole transaction was super quick and not a bad experience at all. Justin was a very personable and chill person, very easy to get along with. We had a couple of issues with the car when we left and the dealership fixed them at no cost to us! 10/10 More











