Douglas Jeep Chrysler Dodge Ram | Page 36

I just bought my car with Paul Kavlich and he was wonderful! I did not feel he pushed me into something I don't want. He took his time to explain everything to me and was always there to answer all m wonderful! I did not feel he pushed me into something I don't want. He took his time to explain everything to me and was always there to answer all my questions I had. After deciding to go with the car, he made the whole sales process easy, smooth, and fast. I will recommend him to anyone I know who is in a need of a car. Good job Paul! Thanks so much for everything. God bless, Elke More

My initial contact from Douglas Jeep... was thru a Car Guru ad. The internet sales person who contacted me, Sonia, was very sweet, but I felt like she was the typical promise you anything to get you in he Guru ad. The internet sales person who contacted me, Sonia, was very sweet, but I felt like she was the typical promise you anything to get you in here, contact. I expressed concerns about the high dealer fee and she put me on hold, said she spoke to "the manager" about it, and said he said not to worry, we could work around it. Of course, that was before they found they'd have to put money into the car. When I actually got the sales figures from them, and called about the HIGH dealer fee compounded with the extra paper filling out fee on top of that, (the 2 totaling over 1100.00), I was told there was nothing that could be done about it. There was no negotiating on the price of my trade either. They had so many calls for the vehicle I wanted, that my answer from them was "we have other buyers willing to pay the price". ( I happened to be the very first caller on this car)I felt like it was a take it or leave it situation). All of this has nothing to do with the actual salesperson, Paul Kavlich, whom I met when I actually went to the dealership. He was very kind, upfront and helpful. I understand that NONE of this was his fault, and he was just the "lucky" person who got to deal with my rath. I feel like, if I had dealt with him from the onset, I'd have gotten the truth-not smoke blown up my xxx. I'll admit, the car was one of a kind, so THAT and Paul are the only reasons I didn't walk away from it. Don't get me wrong, everyone I saw at the dealership was very nice, but I still feel like, had they not had to put unexpected money into the car I was purchasing or had countless other buyers for this vehicle, I'd have gotten a better deal or the chance to feel like I at least had a chance to negotiate. All this aside, business is business, and I'd still buy another vehicle from them-just not thru the internet. More

Buying Experience We had a great experience buying our pre-owned certified van from Paul. He was great to work with and would highly recommend him to others. We had a great experience buying our pre-owned certified van from Paul. He was great to work with and would highly recommend him to others. More

Won't be Back - Ever! - Updated to 3 stars 4/28/20 Had an appt. for an oil change/tire rotation today. Arrived 5 min early for the appt. and was told by service adviser (Denise) that it would be an ho Had an appt. for an oil change/tire rotation today. Arrived 5 min early for the appt. and was told by service adviser (Denise) that it would be an hour and 15 minute wait. (Note - their waiting room is closed, which might have been useful info when I made the appt.) After waiting over 30 minutes, Jeep (which was purchased at Douglas Jeep) still had not been moved into the garage. I found Denise and asked her what the point of making an appt was at which time she responded very sarcastically with "I don't know, but I told you it was going to be over an hour". I then asked if the keys were still in it because I didn't plan to wait any longer to which she responded with a long "BYYYYEEEEE"! Went up the street to a different establishment and got the oil changed for $20 cheaper. Not once was Denise apologetic that it would take so long - I'm not sure how Douglas Jeep feels like than can treat people like that and expect to gain their business...I will not be back for anything my Jeep needs - I'd rather drive a half hour to a different dealer. EDITED 4/28/20 AFTER CONTACT FROM OWNER - Greg from Douglas has been in contact and has offered to make it right. I am always willing to listen to mistakes that are made and give owners the opportunity to correct it. I am changing my original star review from 1 star to 3 stars based on the fact that I was contacted back and have offered free services based on my original review. More