Douglas Jeep Chrysler Dodge Ram

Love our new Cherokee! Craig is a breath of fresh air in the car buying world. I think anyone who has ever bought a car knows how awful and intimidating car buying can be, b Craig is a breath of fresh air in the car buying world. I think anyone who has ever bought a car knows how awful and intimidating car buying can be, but Craig made it easy and pleasant. He wasn't pushy and seemed like he genuinely wanted to help us find a car that was right for us rather than someone who just wanted to make a sale. My husband and I very much enjoyed the experience Craig provided for us and would definitely buy a car through him again. We are already pretty obsessed with our new Cherokee. Thanks Craig! More

Best customer service ever!!! I have bought new cars at the dealership before but this was by far our most pleasant experience. We worked with Pete McIvers who is absolutely a tr I have bought new cars at the dealership before but this was by far our most pleasant experience. We worked with Pete McIvers who is absolutely a true professional. He walked us thru the entire dealership, introduced us to the Service Manager, Parts Manager, and Accessories personnel. He demonstrated awesome tips for removing the top of my jeep. Definitely go to Douglas Jeep - They treat you like royalty. Very Impressed. More

Outstanding service BEYOND the factory warranty expiration I did not purchase this car at Douglas and I regret that, especially after this experience that I will share with you. I did purchase at a dealer 12 I did not purchase this car at Douglas and I regret that, especially after this experience that I will share with you. I did purchase at a dealer 12 miles north because they had the specific car we wanted at the time. The car is a 2011 Chrysler T&C Touring L that is fully loaded with options. The option I did not want was/is an electrically operated (stowing) third row seat. In the 4+ years we owned the car this seat was always temperamental and sometimes had to be manually persuaded to engage. In the past month it became totally inoperative making a loud grinding noise, and refusing to stow. The purchasing dealer stated that the car had a cracked seat frame and seat motor gears. This repair would be over $1500.+ tax. I had my independent mechanic remove the seat and he found only the motor drive gear cracked and missing a tooth. Reason: a Bakelite shroud which is designed to protect the gear where it meshes with the adjacent gear broke apart and jammed itself within the gears. Electrically the motor was fine. Numerous attempts to obtain a new, rebuilt or even a used (junkyard) motor were all in vain. This included window and seat motor re-builders. Back to my dealer for the parts, Chrysler only sells the entire seat frame with motors and harnesses attached at a part cost of $675. + tax. I went to Douglas (1st time) talked to Neil at the parts counter and he confirmed that the seat frame assembly is the only solution that Chrysler offers and the price is $675. He sympathized with my situation because I had the defective motor and gear in my hand. He asked a few more questions and suggested I talk to the service manager Don Glen. Don listened to my whole story and asked for the VIN, mileage etc. He then checked all my history and said he would Warranty the part for half price. Remember my factory warranty expired 14 months ago. I know this story if long but I will be forever grateful for the care, expertise, consideration and professionalism that Don Glen, Neil and Douglas Jeep, Chrysler and Dodge extended to me. I have had 37 cars (most purchased new) in my lifetime. This was my first Chrysler and WAS going to be my last. This experience has restored my faith and reversed my thinking. More

2008 Red Jeep Liberty My wife and I had an excellent experience at this dealership. Our salesman Zack Smith worked really hard to find the right size car that would also fi My wife and I had an excellent experience at this dealership. Our salesman Zack Smith worked really hard to find the right size car that would also fit in our budget. They were extremely friendly and willing to work within the parameters we set. We also received great customer service from Dave and Tim. I couldn't recommend this dealership higher. Thanks for everything! You guys have earned our trust and business for life! More

Awesome service department I can not say enough about Tim Racco and Don Glen Tim is very knowledgeable he makes getting work on my jeep a very easy process no matter if it's a s I can not say enough about Tim Racco and Don Glen Tim is very knowledgeable he makes getting work on my jeep a very easy process no matter if it's a simple service request or warranty work. Because of this service department I would buy another vehicle from this dealership. More

Pete McIvers Can't say enough about Pete and his approach with the consumer. Excellent understanding of the vehicles he sells. We've bought two vehicles here in th Can't say enough about Pete and his approach with the consumer. Excellent understanding of the vehicles he sells. We've bought two vehicles here in the past two years and all have been a good experience.. As long as he's around he'll be the person I go to for my next vehicle also. Roger Fournier More

Tim Racco in Service Tim greets us with great help and understanding no matter if it's a simple service request or warranty work. We've never been disappointed with workin Tim greets us with great help and understanding no matter if it's a simple service request or warranty work. We've never been disappointed with working with him. Tim as busy as he may be always finds the time to discuss your reason for being there and makes you feel comfortable that you made the right decision to go there. More

Great Sales Department The Sales Department was excellent! Bert Desmond was by far the best salesman that I have ever dealt with at a car dealership. I will purchase another The Sales Department was excellent! Bert Desmond was by far the best salesman that I have ever dealt with at a car dealership. I will purchase another car from this dealership in the future because of the great customer service that I received today from this dealership. I got a great price on the trade and I got a very good deal on a brand new Chrysler 200 Limited today. I recommend this dealership be used by everyone out there who wants great customer service and great deals on a new vehicle. More

trade in Dodge Avenger and purchase of a preowned mustang very happy with price, rate and staff!!! Love my Dodge Avenger(and other Chrysler/Dodges I have owned, but, couldn't beat the deal of the Ford Mustan very happy with price, rate and staff!!! Love my Dodge Avenger(and other Chrysler/Dodges I have owned, but, couldn't beat the deal of the Ford Mustang on the lot! Wanted to trade our Avenger in, which we did, good deal on that too! More

Hard working staff I had been driving a Grand Caravan that we gave to my Son when the third grand child arrived. We had just moved to Florida and looked at the Ford Es I had been driving a Grand Caravan that we gave to my Son when the third grand child arrived. We had just moved to Florida and looked at the Ford Escape and Chevy Equinox then went to Douglas Jeep to look at replacing the Grand Caravan or decide if I should down size and left with a Dodge Journey. David was very knowledgeable about all the vehicles we looked at and what vehicle we needed. It took all day but there were no unpleasant events. He and the sales manager worked well with us to get the financing taken care of. More